Faith Muia

I am a customer-focused service representative with multi-channel experience supporting clients via email, phone, and system platforms. I communicate clearly and resolve concerns while maintaining accurate records in CRM systems.

Across roles in travel, insurance, and contract support I have explained services and policies, coordinated with internal teams to resolve issues, and supported customer retention and basic sales efforts. I am fluent in written and spoken English and comfortable working within small teams.

Notable achievements include maintaining accurate customer records at Kings Mission Tours and building long-term customer relationships at Cannon Insurance through clear follow-up and needs-based guidance. I also contributed to operational and administrative tasks in a contract support role, improving database updates and task tracking.

I hold certifications in SEO & copywriting (Neil Patel Academy) and social media management (Udemy), which enhance my ability to support customer communications and content-related tasks. I seek roles where I can deliver excellent customer experiences and collaborate with supportive teams.