amsha zahid
@amshazahid
Dynamic general manager with expertise in business strategy and operations.
What I'm looking for
I am a dedicated professional with a Bachelor's degree in Business Administration from Bharathiar University, India, where I graduated with first-class honors. My career has been marked by a commitment to excellence in management and operations, currently serving as the General Manager at Al-Muhallebi in Mangaf, Kuwait. In this role, I develop and implement business strategies that align with organizational goals, oversee daily operations, and ensure high levels of customer satisfaction.
My previous experience as an Aviation Security Officer at Kuwait Incheon Airport has equipped me with a strong understanding of security processes and crisis management. Additionally, I have honed my skills in human resources and administration through various roles, including managing recruitment processes and developing HR policies. I am passionate about fostering a high-performance culture and continuously seek opportunities for professional growth and development.
Experience
Work history, roles, and key accomplishments
General Manager
Al-Muhallebi
Jan 2022 - Present (3 years 6 months)
Developed and implemented business strategies to achieve organizational goals and objectives. Oversaw daily operations, ensuring processes ran smoothly and efficiently, and managed budgets and financial reporting to ensure profitability and cost control. Led, motivated, and developed management and staff to foster a high-performance culture, and ensured high levels of customer satisfaction through
Coach and Teacher
Self Employed
Jan 2020 - Present (5 years 6 months)
Provided online coaching and teaching services to students across various subjects. Developed and delivered engaging educational content to facilitate learning and skill development.
Aviation Security Officer
Kuwait Incheon Airport Terminal4
Jan 2021 - Present (4 years 6 months)
Carried out appropriate defined security processes and procedures in accordance with company policies and values. Stayed current with international security standards and best practices, and cultivated technical, operational, and executive management skills. Learned about crisis management and risk assessment to enhance security protocols.
Secretarial Admin & HR
Marin International
Jan 2020 - Present (5 years 6 months)
Provided clerical support, including managing correspondence, filing, and maintaining records, and prepared reports, presentations, and other documents as required. Managed the recruitment process, including job postings, interviewing, and selection of candidates, and developed and enforced HR policies and procedures in compliance with labor laws.
Marketing and Sales Agent
Forever Living
Jan 2019 - Present (6 years 6 months)
Engaged in marketing and sales activities for Forever Living products, developing strategies to promote products effectively. Achieved sales targets through direct customer engagement and persuasive communication.
General Manager
Golden Women’s Saloon
Jan 2019 - Present (6 years 6 months)
Supervised staff, scheduled shifts, and managed expenses and revenues, while also promoting services and keeping updated records. Responsible for hiring and training staff, promoting high levels of customer service, and ensuring compliance with occupational health and safety regulations. Managed both in-saloon services and home services.
Teacher Assistant
Kasturba High School
Jan 2016 - Present (9 years 6 months)
Assisted teachers with classroom activities and provided support to students as needed. Helped prepare educational materials and managed classroom logistics to ensure a smooth learning environment.
Education
Degrees, certifications, and relevant coursework
Bharathiar University
Bachelors in Business Administrations, Business Administrations
Completed a Bachelor's degree in Business Administration, focusing on core business principles and practices. Graduated with first-class honors, demonstrating strong academic performance.
City Training Institute
Diploma, Air Transport Marketing
Completed a Diploma in Air Transport Marketing, gaining specialized knowledge in the aviation industry. The curriculum covered various aspects including airline operations, customer service, and travel agent operations.
City Training Institute
Diploma, IATA Global Distribution Systems Fares and Ticketing GALILEO
Completed a Diploma in IATA Global Distribution Systems, Fares and Ticketing, with a focus on GALILEO. This program provided practical skills in airline ticketing and reservation systems.
Indian Community School
Intermediate (12th), General Studies
Completed Intermediate (12th grade) education at the Indian Community School. This period focused on foundational academic subjects.
Alison
Diploma, Human Resource Management
Completed a Diploma in Human Resource Management through Alison. This program provided an understanding of HR principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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