Ezgi Göktaş
@ezgigkta
I lead global AI data operations, quality systems, and multilingual teams.
TurkeyWhat I'm looking for
At Telus International, I lead end-to-end AI Data Operations projects across EMEA offices, aligning teams in Dublin, Leipzig, and Sofia to deliver strong client outcomes and customer experience.
I've managed and developed multilingual teams of 30+ professionals, built quality assurance and onboarding frameworks, and used root-cause analysis, data analytics, and performance-recovery plans to improve operations. Earlier, I designed English-language curricula as a Master Trainer and deliver training in Azerbaijani, Turkish, and English.
Experience
Work history, roles, and key accomplishments
Direct end-to-end management of high-impact international projects within the AI Data Operations portfolio, driving alignment across EMEA offices to optimize client deliverables and customer experience. Implemented cross-functional Skill Swap initiatives and leveraged agile methodologies to streamline workflows and meet quality KPIs.
Education
Degrees, certifications, and relevant coursework
Dokuz Eylul University
Bachelor's Degree, Comparative Literature
2016 - 2020
Grade: 3.68/4.00
Activities and societies: High Honor Student, Ranked 1st in the Department
Bachelor's Degree in Comparative Literature with a GPA of 3.68/4.00. Graduated with High Honor and ranked 1st in the department.
Tech stack
Software and tools used professionally
Availability
Location
TurkeyAuthorized to work in
Job categories
Skills
Interested in hiring Ezgi?
You can contact Ezgi and 90k+ other talented remote workers on Himalayas.
Message EzgiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
