Open to opportunities

Ezechiel AYITE

@ezechielayite

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Data analyst with expertise in client service and statistics.

Benin

Message

What I'm looking for

I am looking for a role that allows me to leverage my data analysis skills while contributing to client satisfaction and service improvement.

I'm Ezéchiel Ayite, a dedicated data analyst with a strong background in client service and statistical analysis. My experience spans over several years in various roles where I have honed my skills in data collection, processing, and reporting. I thrive in environments where I can contribute to improving service quality and client satisfaction.

During my tenure at Ets Le Sarment, I successfully managed client interactions, resolved disputes, and participated in enhancing service quality. My role as a statistician at Groupe Access allowed me to engage in significant statistical projects, where I collected and processed data, contributing to internal reports that informed decision-making. I am passionate about using data to drive insights and improve business outcomes.

Experience

Work history, roles, and key accomplishments

Conseiller client

Ets Le Sarment

Oct 2023 - Mar 2025 (1 year 5 months)

Responsible for welcoming, supporting, and retaining customers. Handled customer requests and resolved disputes, contributing to service quality improvement.

Customer Service Customer Retention Dispute Resolution Quality Improvement Customer Relationship Management

Statisticien

Groupe Access

May 2022 - Aug 2022 (3 months)

Performed ad-hoc statistical tasks, including data collection and processing. Provided assistance in drafting reports for internal projects.

Statistical Analysis Data Collection Data Processing Report Writing

Chargé de service clients

GROUPE NOUVEL HORIZON

Dec 2019 - Jan 2022 (2 years 1 month)

Managed inbound and outbound calls, providing sales and advice on cement products. Ensured customer satisfaction and prepared reports.

Sales Customer Satisfaction Reporting

Education

Degrees, certifications, and relevant coursework

Ecole Nationale d’Economie Appliquée et de Management (ENEAM)

Bac+2 en Statistiques Économiques, Statistiques

Studied economic statistics at the National School of Applied Economics and Management. Focused on statistical methods and their application in economic contexts.