Exlyn April Maceda

Performed daily reconciliation of accounts receivable for insurance/healthcare providers, generated reconciliation and billing reports, and implemented corrective actions to resolve outstanding items within turnaround times.

Used Excel and internal systems to reconcile accounts, dispute billing discrepancies, ensure correct invoice posting, and collaborate with vendors and internal teams to resolve variances.

Served as primary contact for customer inquiries and escalations across channels, monitored usage to identify renewal risks, and coordinated with Sales and Product to resolve issues and support renewals.

Recorded, consolidated, and reconciled loan transactions and general ledger entries, prepared financial reports for audit, and ensured compliance with bank policies for personal, auto, and mortgage loans.

Managed branch financial transactions, produced trial balances and GL summary reports, conducted regular reconciliations, and assisted auditors to ensure regulatory and policy compliance.

Handled inbound/outbound customer inquiries on deposits and loans, performed due diligence on client transactions, and delivered award-winning client service.

Completed a Bachelor of Science in Business Administration with a major in Computer Management and Accounting from 2005 to 2009.