Eve Nguyen

I am a dedicated Client Services Analyst with a strong foundation in Economics and Mathematics, currently serving key clients at Concertiv. My role involves managing complex customer queries and ensuring high satisfaction scores, which has led to a consistent average CSAT score of over 95%. I thrive in fast-paced environments, handling over 100 tickets weekly while maintaining an average resolution time of just 3 hours.

My experience spans across various sectors, including Private Equity and Investment Banking, where I leverage my technical skills to implement tailored solutions that support financial services operations. I have successfully spearheaded cross-functional projects, improved data accuracy, and streamlined workflows, all while safeguarding client confidentiality and intellectual property.

With a proactive approach to client management, I have effectively liaised between end users and market data providers, ensuring seamless communication and operations. I am passionate about driving revenue expansion through high client satisfaction and am eager to continue growing in a dynamic environment.