At Ericsson, I provided first-level support for software, hardware, and networking issues during my IT Support Intern role. I also assisted with workstation maintenance and connectivity troubleshooting.
I supported operating system and office tool installation, and documented troubleshooting processes and findings.
On my Office Device Pre-Provisioning and Deployment project, I pre-provisioned 70+ PCs with Windows OS, productivity tools, drivers, and baseline security settings. I collaborated with the IT team to document configurations for audit readiness and prepare PCs for employee onboarding.
I hold a BSc in Computer Science from Southwestern University Nigeria and IBM and CISCO credentials in cybersecurity and IT fundamentals. I’m interested in applying my IT support and cybersecurity knowledge to practical technical challenges.
