Evan Sahota

I am a customer-focused strategist with over six years of experience in executive escalation management, customer experience strategy, and call center operations. My expertise lies in identifying root causes of customer dissatisfaction and implementing proactive improvements across service journeys. I pride myself on being a strong communicator, adept at managing executive-level cases and leading cross-functional projects.

Currently, I serve as an Advisor in the Office of the President at Rogers Communications, where I manage executive-level customer escalations and collaborate with various teams to develop long-term process improvements. My analytical skills allow me to present findings to senior leadership effectively, influencing strategic decisions in customer experience policy. Previously, as a Call Center Manager at Freedom Solar, I directed operations for a 20+ agent call center, optimizing staffing and workflows to enhance efficiency and drive sales.