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Eugene Adameiko

@eugeneadameiko

Technical support engineer at Mitgo, researching product issues and implementing SLA for company products.

At Mitgo, I provide first-line technical support for company products, research emerging issues, and monitor systems. I also helped establish and implement SLA.

Earlier, as a system administrator at BSU, S-Video, and Sensory Technologies, I handled network troubleshooting, user accounts, technical support, and system monitoring. I’m interested in hardware management, personal computer administration, and audio hardware setup.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Mitgo

May 2023 - Present (3 years 5 months)

Provided first line technical support for company products, researched emerging issues, monitored systems, established and implemented SLA, and assisted with computer equipment for employees.

Technical Support System Monitoring SLA Management Troubleshooting

System Administrator

Sensory Technologies

Aug 2021 - Nov 2021 (3 months)

Provided technical support, managed user accounts, monitored overall system health of servers and corporate applications, and analyzed problems to develop recommendations.

Technical Support User Account Management System Monitoring Problem Analysis

System Administrator

BSU

Nov 2020 - Nov 2021 (1 year)

Provided technical arrangement of a computer class, network troubleshooting, and software setting.

Network Troubleshooting Software Configuration

System Administrator

S-Video

Apr 2021 - Jul 2021 (3 months)

Managed account access, adjusted video surveillance systems, provided technical support for office staff, and connected and configured technical equipment.

Account Management Video Surveillance Technical Support Equipment Configuration