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Euclides Perez

@euclidesperez

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Senior infrastructure engineer specializing in cloud, virtualization, and IAM.

Panama

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What I'm looking for

I am looking for senior infrastructure/cloud roles where I can drive reliability, automate operations, strengthen security posture, mentor teams, and solve high-impact production incidents.

I am a Senior Infrastructure Engineer with extensive experience troubleshooting enterprise virtualization, cloud and identity access management environments. I have driven measurable improvements in MTTR, uptime, and security posture across multinational clients.

At One Identity I engineered high-tier resolutions for OneLogin IAM solutions, diagnosing hundreds of complex SSO, SAML and SCIM incidents and reducing mean time to resolution by 40% while coordinating with global engineering teams.

At Millicom (Tigo) I remediated Linux performance issues, automated security patching for 400+ servers with Ansible, increased AWS security posture from 63% to 80%, and managed hybrid-cloud lifecycles with VMware and Aria Automation.

Previously at Dell Technologies I specialized in enterprise hardware recovery, maintained high customer satisfaction, and standardized onboarding and mentorship for infrastructure teams. I bring strong technical troubleshooting, automation, and cross-team communication skills to reduce risk and improve operational resilience.

Experience

Work history, roles, and key accomplishments

Infrastructure Engineer

Millicom

Jan 2023 - Jan 2026 (3 years)

Resolved Linux performance bottlenecks and automated patching for 400+ servers with Ansible, reducing downtime 20% and manual effort 50%, while improving AWS security posture from 63% to 80%.

Linux Ansible AWS Aria Automation Zabbix SIEM

Senior Escalation Engineer

One Identity

Jan 2024 - Dec 2025 (1 year 11 months)

Engineered high-tier technical resolutions for OneLogin IAM solutions, reducing MTTR by 40% for critical SSO, SAML, and SCIM authentication failures and diagnosing 500+ complex incidents to ensure enterprise service continuity.

SSO SAML SCIM AWS Kubernetes Docker Troubleshooting Ticketing Cross Functional Collaboration

Enterprise Support Engineer

Dell Technologies

Jan 2019 - Jan 2023 (4 years)

Resolved mission-critical infrastructure issues for Tier-1 global clients specializing in RHEL and PowerEdge hardware, maintaining 95% CSAT and improving team productivity by 20% through standardized onboarding and mentorship.