Euclides Perez

EP

Looking for a job

Euclides Perez

@euclidesperez

Senior infrastructure engineer specializing in cloud, virtualization, and IAM.

What I'm looking for

I am looking for senior infrastructure/cloud roles where I can drive reliability, automate operations, strengthen security posture, mentor teams, and solve high-impact production incidents.

I am a Senior Infrastructure Engineer with extensive experience troubleshooting enterprise virtualization, cloud and identity access management environments. I have driven measurable improvements in MTTR, uptime, and security posture across multinational clients.

At One Identity I engineered high-tier resolutions for OneLogin IAM solutions, diagnosing hundreds of complex SSO, SAML and SCIM incidents and reducing mean time to resolution by 40% while coordinating with global engineering teams.

At Millicom (Tigo) I remediated Linux performance issues, automated security patching for 400+ servers with Ansible, increased AWS security posture from 63% to 80%, and managed hybrid-cloud lifecycles with VMware and Aria Automation.

Previously at Dell Technologies I specialized in enterprise hardware recovery, maintained high customer satisfaction, and standardized onboarding and mentorship for infrastructure teams. I bring strong technical troubleshooting, automation, and cross-team communication skills to reduce risk and improve operational resilience.

Experience

Work history, roles, and key accomplishments

MI

Infrastructure Engineer

Millicom

Jan 2023 - Jan 2026 (3 years)

Resolved Linux performance bottlenecks and automated patching for 400+ servers with Ansible, reducing downtime 20% and manual effort 50%, while improving AWS security posture from 63% to 80%.

Linux Ansible AWS Aria Automation Zabbix SIEM

OI

Senior Escalation Engineer

One Identity

Jan 2024 - Dec 2025 (1 year 11 months)

Engineered high-tier technical resolutions for OneLogin IAM solutions, reducing MTTR by 40% for critical SSO, SAML, and SCIM authentication failures and diagnosing 500+ complex incidents to ensure enterprise service continuity.

SSO SAML SCIM AWS Kubernetes Docker Troubleshooting Ticketing Cross Functional Collaboration

DT

Enterprise Support Engineer

Dell Technologies

Jan 2019 - Jan 2023 (4 years)

Resolved mission-critical infrastructure issues for Tier-1 global clients specializing in RHEL and PowerEdge hardware, maintaining 95% CSAT and improving team productivity by 20% through standardized onboarding and mentorship.

RHEL PowerEdge RAID VMWare Hyper V Disaster Recovery Mentorship

Education

Degrees, certifications, and relevant coursework

UP

University of Panama

Bachelor's in Systems Engineering, Systems Engineering

2001 - 2005

Completed a Bachelor's in Systems Engineering at the University of Panama, focusing on systems design and IT fundamentals.

Tech stack

Software and tools used professionally

Kubernetes

Cloudflare

Python

Grafana

Zabbix

Linux

Windows

OneLogin

Datadog

Ansible

sso

Docker

VMware vSphere

Amazon Web Services (AWS)

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