Open to opportunities

Esther Namaganda

@esthernamaganda

Software QA professional who blends test execution, defect tracking, and client issue resolution to improve product quality.

Uganda

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What I'm looking for

I’m looking for a QA role where I can own manual test planning and execution, partner with developers to resolve defects fast, and continuously improve quality and user satisfaction through clear testing and client-focused troubleshooting.

I’m a Software QA professional with a background in software engineering, bringing hands-on experience in manual testing, defect tracking, and client issue resolution. I work with a strong understanding of STLC and SDLC, and I focus on turning client-reported problems into clear, reproducible evidence that leads to fixes.

In my full-time role at CX-QA (HQZen), I investigate issues, document steps to reproduce, design and execute test plans, and validate system functionality while collaborating with developers and product teams to improve system quality. Earlier, as a Junior PHP Developer and System Administrator, I built and maintained web platforms and supported troubleshooting and security—experience I bring into QA to reduce friction for both stakeholders and end users.

Experience

Work history, roles, and key accomplishments

CX-QA Client Success

HQZen

Sep 2023 - Dec 2025 (2 years 3 months)

Investigated client-reported issues by reproducing problems, then identified, documented, and tracked defects through resolution to improve system quality. Designed and executed test plans from specifications and communicated testing progress and quality updates to stakeholders.

Manual Testing Test Planning SDLC Client Issue Replication

Junior PHP Developer

Sparrow Systems

Jan 2023 - Aug 2023 (7 months)

Developed and maintained web platforms in line with provided specifications. Collaborated with team members on system workflows and algorithms and wrote clean, efficient code.

PHP Web Platform HTML CSS JavaScript Specification Based Coding Workflows Troubleshooting

System Administrator

Digit Vehicle Tracking Ltd

Aug 2020 - Dec 2022 (2 years 4 months)

Installed and configured vehicle tracking systems and supported ongoing operations. Troubleshot platform and network issues, ensured performance and security, and delivered client training and support.

System Administration Network Troubleshooting Performance Monitoring Security Support Technical Support Client Training

Product Developer Volunteer

Raining Vegetables

Oct 2021 - Apr 2022 (6 months)

Collaborated on product development and improvements by testing features and collecting client feedback. Assisted with planning development timelines and supporting iteration cycles.

Product Development Feature Testing Requirements Gathering Cross Functional Collaboration

Customer Care Representative

ISON BPO

Nov 2019 - Jul 2020 (8 months)

Handled customer inquiries and resolved issues while maintaining accurate service records. Escalated unresolved or high-priority issues and ensured they were tracked for follow-up.

Customer Support Case Management Record keeping Escalation Handling