Esther Kioko
@estherkioko
Bilingual Swahili-English AI training specialist improving LLM accuracy through precise data annotation.
What I'm looking for
I am a bilingual Swahili-English specialist with three years' experience in content evaluation, linguistic analysis, and data integrity, now focused on AI training and data annotation. I apply deep knowledge of Swahili dialects and cultural nuance to label and evaluate language data, consistently exceeding quality targets.
I have sustained high accuracy metrics (98% quality), managed high-volume annotation workflows, and collaborated with QA to resolve edge cases for better model performance. I bring strong attention to detail, objective judgment, and hands-on experience with RLHF, prompt engineering, ranking/rating, and fact-checking.
Experience
Work history, roles, and key accomplishments
Apply complex linguistic guidelines to evaluate and label 200+ data points daily for safety and quality, maintaining a consistent 98% accuracy and improving Swahili-language model comprehension by identifying dialectal nuances.
Customer Service Representative
Majorel Kenya
Feb 2023 - Nov 2023 (9 months)
Provided bilingual English/Swahili support and translated technical documentation, managing high-volume inquiry queues and achieving a 95% customer satisfaction score.
Education
Degrees, certifications, and relevant coursework
Cooperative University of Kenya
Diploma in Tourism Management, Tourism Management
2018 - 2020
Completed a Diploma in Tourism Management focusing on practical tourism operations and customer service between 2018 and 2020.
Availability
Location
Authorized to work in
Job categories
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