Essan Christian Bernard Ehounou
@essanchristianbernar
Data Scientist and ML Engineer building GenAI, RAG, and agent solutions; created a cacao disease classifier that won first place among 21 teams.
Côte d'IvoireWhat I'm looking for
At Intelcia CI, I managed premium fibre-optic support and deployed analytical reporting tools. The work reduced mean resolution time by 20%, while customer satisfaction continued to rise.
I also supervised front- and back-office operations at Intelcia CI, rationalizing workflows with dynamic dashboards and PDCA approaches.
As a technical adviser and support lead at Intelcia CI / Ikonnect, I diagnosed advanced network and telecom issues and supported VIP customers.
On the Cacao Sentinel global AI hackathon project, I developed a deep-learning model to classify healthy and diseased cacao; the team placed first among 21 teams. I also worked on FitTracker & HELPME, an AI fitness-tracking and emergency-triage app using DistilBERT.
Experience
Work history, roles, and key accomplishments
Manager Team Leader Premium Fibre Optique
Intelcia CI
Jan 2023 - Jan 2025 (2 years)
Led strategic management of a premium support team and deployed analytical reporting tools. Achieved a 20% reduction in mean time to resolution (MTTR) and continuous improvement in customer satisfaction.
Manager Front & Back Office
Intelcia CI
Jan 2022 - Jan 2023 (1 year)
Supervised global operations and streamlined workflows using dynamic dashboards and PDCA methodologies.
Conseiller Technique & Chef Support
Intelcia CI / Ikonnect
Jan 2020 - Jan 2022 (2 years)
Provided advanced network and telecom diagnostics, VIP support, and achieved high first-contact resolution (FCR) rates.
Education
Degrees, certifications, and relevant coursework
TTA / DI
Bootcamp Expert GenAI & ML, GenAI & ML
2026 - 2026
Bootcamp Expert GenAI & ML completed in 2026.
ESATIC
L3, Industrie 4.0, IoT & Embarqué
2025 - 2026
L3 Industrie 4.0, IoT & Embarqué from ESATIC, 2025-2026.
Abidjan
BTS, Réseaux & Télécoms
2018 - 2020
BTS Réseaux & Télécoms from Abidjan, 2018-2020.
Baccalauréat Scientifique (Série C)
Baccalauréat, Scientifique
2017 - 2017
Baccalauréat Scientifique (Série C) completed in 2017.
Availability
Location
Côte d'IvoireAuthorized to work in
Salary expectations
Job categories
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