Ernie Darmawati
@erniedarmawati
Virtual Assistant transitioning from MUFG banking and compliance, bringing 20+ years of experience in executive support and regulatory advisory.
IndonesiaWhat I'm looking for
At MUFG, I reviewed banking regulations, assessed business impact and regulatory gaps, and provided implementation guidance to business and operational teams. I also advised management on compliance requirements and liaised with Bank Indonesia and the Financial Services Authority.
Since 2023, I’ve been transitioning into Virtual Assistance and remote administrative support, building sample projects and workflows for document management, data organisation, and executive support. Earlier, as Executive Secretary to the Board of Directors at Bank Finconesia, PT, I supported two Directors with calendars, meetings, travel, and confidential correspondence.
Experience
Work history, roles, and key accomplishments
Independent Professional | Career Transition to Virtual Assistance
Jan 2023 - Present (3 years 8 months)
- Undertaking a structured career transition into Virtual Assistance and remote administrative support following a long-term career in banking.
- Completed professional training in Virtual Assistance and Data Entry, with a focus on administrative support, executive assistance, data management, and remote working practices.
- Developed practical skills in Microsoft Office, Google Workspace, cale
- Reviewed and analysed new banking regulations, assessing business impact and regulatory gaps and providing implementation guidance to business and operational teams.
- Coordinated with cross-functional stakeholders to communicate regulatory changes and support timely implementation across departments.
- Delivered regulatory briefings and awareness sessions to staff and business teams, translatin
- Planned and conducted internal audits across various departments and business processes in accordance with the annual audit plan.
- Reviewed operational and compliance procedures, internal controls, and business processes to identify risks, weaknesses, and improvement opportunities.
- Prepared audit reports covering findings, recommendations, and corrective action plans, and monitored their impl
- Processed customer transactions and remittances accurately and promptly in accordance with banking procedures.
- Provided professional customer service and assisted customers with transaction-related enquiries.
- Reviewed customer documentation for new customer onboarding in accordance with KYC/AML requirements.
- Maintained accurate transaction and customer records while ensuring confidentia
- Provided executive administrative support to two expatriate Directors in a dynamic banking environment.
- Managed executive calendars, coordinated client meetings, and supported the scheduling of business activities.
- Coordinated domestic and international business travel, including flight bookings, hotel reservations, and travel itineraries.
- Organised executive meetings, prepared meeting
Education
Degrees, certifications, and relevant coursework
University of Indonesia
Bachelor's Degree, Social Studies Teacher Education
Udemy
Must Have Skills for Virtual Assistance
Issued Oct 2025
Udemy
Data Entry
Habiskerja.com
Becoming Professional Virtual Assistance
Issued Jun 2023
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
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