At BCKG, I help keep the company’s technical operations running without interruption. I support network equipment, system administration, software issues, and office hardware.
I administer Active Directory and Google Workspace, creating user accounts and managing access to shared folders, services, and settings. I also install, configure, and update antivirus software.
Previously, at Box, I maintained stable operation for more than 90 PCs, diagnosed faults, and reduced technical failures by 40%. I also improved customer satisfaction by 20%.
Across Enigma and Global, I supported users with hardware and software issues, handled requests by phone and ticketing systems, maintained an FAQ knowledge base, restored systems after failures, and resolved network connectivity problems.
