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Erin WardEW
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Erin Ward

@erinward

Social science researcher contributing qualitative analysis and evidence synthesis to Scottish Centre for Crime and Justice Research projects.

United Kingdom
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At the Scottish Centre for Crime and Justice Research, I contributed qualitative analysis, thematic development and evidence synthesis for a Fatal Accident Inquiry research project on court proceedings and institutional processes.

I produced structured analytical outputs on accountability, systemic and epistemic injustice, and implications for policy and practice. I also supported multidisciplinary workshop planning and engagement with justice, health and third-sector partners.

My research practice includes qualitative interviewing, thematic and narrative analysis, systematic reviews, meta-analysis and mixed-methods research. My MSc dissertation examined practitioner perspectives on youth violence and drug-related harm in Scotland, and my MA dissertation reviewed cannabis liberalisation and youth substance use in high-income countries.

I use NVivo, RStudio and EndNote for research and analysis, and have additional experience coordinating training programmes and implementing SharePoint-based processes. I was shortlisted for an SGSSS-funded PhD studentship at the University of Strathclyde examining the legal, political and social context of Scotland’s first Safer Drug Consumption Facility.

Experience

Work history, roles, and key accomplishments

Tesco Bank logoTB

Customer Executive

Tesco Bank

Jan 2019 - Dec 2020 (1 year 11 months)

Managed complex customer cases in line with financial-services regulation, data-protection requirements, and internal procedures. Supported vulnerable customers with professionalism, accuracy, and empathy.

Booking.com logoBO

Customer Executive

Booking.com

Jan 2016 - Dec 2017 (1 year 11 months)

Resolved complex booking issues in a multilingual, international environment, coordinating with colleagues to reach practical outcomes. Balanced high-volume customer interactions with clear communication and problem-solving.

OO

Training Coordinator / Administrator

Occupational & Vocational Health (Obair)

Jan 2010 - Dec 2016 (6 years 11 months)

Coordinated national CPD and occupational/vocational training programmes, managing schedules, programme logistics, and stakeholder relationships. Implemented SharePoint-based processes and produced reports to support service improvement.

BV

Seasonal Hospitality Roles

Beach bars and hospitality venues

Jan 2009 - Dec 2014 (5 years 11 months)

Worked in busy seasonal hospitality settings, serving diverse international customers while managing competing demands during peak periods.

Irwin Mitchell Solicitors logoIS

Senior Administrator

Irwin Mitchell Solicitors

Jan 2005 - Dec 2009 (4 years 11 months)

Progressed from Office Junior to Senior Administrator, supporting conveyancing and remortgage teams in a regulated legal environment. Handled confidential legal information and case documentation with accuracy and attention to detail.

Education

Degrees, certifications, and relevant coursework

University of Glasgow logoUG

University of Glasgow

Master of Science, Criminology and Criminal Justice

Completed an MSc in Criminology and Criminal Justice, with a dissertation on practitioner perspectives on youth violence and drug-related harm in Scotland.

University of Glasgow logoUG

University of Glasgow

Master of Arts (Honours), Social Sciences (Sociology)

2018 - 2023

Grade: 2:1

Earned an MA (Hons) in Social Sciences with a focus on Sociology, including Q-Step training in quantitative and mixed-methods research. Dissertation involved a systematic review and meta-analysis on cannabis liberalisation and youth substance use.

Tech stack

Software and tools used professionally

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