Erik Benoit
@erikbenoit
Software Test Engineer dedicated to mentoring and inspiring teams.
United StatesWhat I'm looking for
I am a Software Test Engineer with a strong background in Electrical and Mechanical Engineering Technology. With over eight years of experience in the tech industry, I have honed my skills in creating and maintaining test plans, automation test suites, and documenting processes for testing and releasing software. My journey began at Dealer.com, where I progressed from a Technical Support Analyst to my current role, allowing me to mentor new hires and onboard clients effectively.
Throughout my career, I have developed a robust technical skill set, including programming in Java, JavaScript, Python, and C, as well as utilizing tools such as Selenium, Playwright, and AWS. I thrive in dynamic environments and am adept at managing heavy workloads while maintaining a positive attitude. My experience with Agile methodologies and Scrum teams has equipped me to ensure customer satisfaction and uphold professional credibility in all my projects.
In addition to my technical expertise, I am actively involved in my community as the Treasurer of my condominium association and as a basketball coach for various youth teams. I believe in the power of mentorship and strive to inspire others to reach their full potential, both in their careers and personal lives.
Experience
Work history, roles, and key accomplishments
Software Test Engineer
Dealer.com
May 2015 - Present (10 years 2 months)
Created and maintained test plan suites, documenting and creating processes for testing and releasing software. Developed and maintained automation test suites to ensure software quality.
Senior Technical Support Analyst
Dealer.com
May 2013 - Present (12 years 2 months)
Served as the primary point of contact for major account emails and calls, providing essential information and support. Mentored new hires and managed the onboarding process for new clients.
Technical Support Analyst
Dealer.com
May 2011 - Present (14 years 2 months)
Managed customer emails and calls, creating and managing tickets to track issues and resolutions. Effectively managed personal workload, setting clear expectations for issue resolution.
Field Systems Engineer
Control Technologies
Sep 2009 - Present (15 years 10 months)
Integrated Building Automation Systems (BAS) to achieve energy-efficient environmental controls. Troubleshot and resolved system issues to ensure flawless operation.
Geek Squad Autotech
Best Buy
May 2006 - Present (19 years 2 months)
Installed starters and audio systems in cars, working with complex electrical circuitry. Solved problems related to existing circuitry issues, including lighting and wiring.
Education
Degrees, certifications, and relevant coursework
Vermont Technical College
Bachelor of Science, Electrical/Mechanical Engineering Technology
Activities and societies: Helped run the student activities committee at Vermont Technical College.
Completed a Bachelor of Science in Electrical/Mechanical Engineering Technology. Gained foundational knowledge in both electrical and mechanical engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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