ERIC TOWETT
@erictowett
AI chatbot developer at Newspace International Company Ltd, building WhatsApp AI chatbots for small businesses, schools and SACCOs.
KenyaWhat I'm looking for
At Newspace International Company Ltd (ShareKonnect), I build and run WhatsApp AI chatbots for local SMEs, schools and SACCOs. As a solo developer, I handle design, development, deployment and client support.
At Bomet Water Company, I maintain the customer database and implement the company communication plan. I also develop marketing plans and advise management on customer engagement and public relations strategy.
I'm studying for an MSc in Artificial Intelligence at Open University of Kenya, with a thesis focused on using machine learning to detect non-revenue water losses in Kenyan utilities. My earlier work included developing business plans and policies for cooperative societies, and coordinating revenue collection at Bomet Water Company.
Experience
Work history, roles, and key accomplishments
Customer Relations and Corporate Communication Officer
Bomet Water Company
Jan 2018 - Present (8 years 9 months)
Maintain the customer database and implement the company communication plan. Develop marketing plans and represent the company at trade fairs and exhibitions.
Founder and Developer
Newspace International Company Ltd
Build and run WhatsApp AI chatbots for local SMEs, schools and SACCOs under the ShareKonnect brand. Work as a solo developer, handling design, development, deployment and client support.
Sub-County Cooperative Officer
County Government of Bomet
Oct 2015 - Dec 2017 (2 years 2 months)
Developed business plans, policies and strategic plans for cooperative societies. Regulated cooperative societies and advised them on strategic and operational issues.
Revenue Officer, then Commercial Officer
Bomet Water Company
May 2014 - Sep 2015 (1 year 4 months)
Coordinated revenue collection, prepared revenue returns and gave management weekly collection updates. Led the revenue collection team toward set targets, reconciled receipts and bankings, and registered new connections.
Data Verification Clerk
Interim Independent Electoral Commission
Jan 2009 - Dec 2009 (11 months)
Worked as a data verification clerk for the Interim Independent Electoral Commission.
Customer Relations Officer
GTV Limited
Jan 2008 - Dec 2009 (1 year 11 months)
Handled customer relations at GTV Limited.
Customer Advisor
Barclays Bank
Jan 2007 - Dec 2008 (1 year 11 months)
Provided customer advisory services at Barclays Bank.
Intern
Imarisha SACCO
Jan 2007 - Dec 2007 (11 months)
Interned at Imarisha SACCO.
Education
Degrees, certifications, and relevant coursework
Open University of Kenya
Master of Science, Artificial Intelligence
2026 -
Pursuing an MSc in Artificial Intelligence with a thesis focus on machine learning detection of non-revenue water losses in Kenyan utilities.
Mount Kenya University
Bachelor of Business and Information Technology, Business and Information Technology
2012 - 2016
Earned a Bachelor of Business and Information Technology from Mount Kenya University from 2012 to 2016.
Rift Valley Institute of Science and Technology
Diploma, Co-operative Management
2005 - 2006
Completed a Diploma in Co-operative Management from Rift Valley Institute of Science and Technology from 2005 to 2006.
Chebisaas High School
Kenya Certificate of Secondary Education, Secondary Education
Attained the Kenya Certificate of Secondary Education (KCSE) from Chebisaas High School in 2003.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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