Eric Canales
@ericcanales
I resolve Tier I and II IT issues across Microsoft 365, Azure AD, and Windows environments.
United StatesWhat I'm looking for
I've delivered Tier I and II IT support for CND Life Sciences, Axon, PCG Public Partnerships, and State Farm, resolving hardware, software, networking, and account-access issues for internal and external users.
At CND Life Sciences, I managed user provisioning, access controls, and software installations in Microsoft 365 and Azure AD while documenting resolutions and supporting user training.
At PCG Public Partnerships, I supported distributed teams through email, phone, and remote sessions, onboarded new hires in Azure, and collaborated with security teams to maintain system security.
I also train support staff, coordinate hardware procurement, and use ticketing systems, remote diagnostics, cybersecurity protocols, and AI tools including ChatGPT and natural language processing.
Experience
Work history, roles, and key accomplishments
Help Desk Technician
CND Life Sciences
Aug 2025 - Jan 2026 (5 months)
Provided Tier I and II IT support, managed user accounts and software installations in Microsoft 365 and Azure AD, and collaborated with cybersecurity teams to enforce security policies.
Technical Support Representative
Axon
Jan 2025 - May 2025 (4 months)
Resolved technical issues related to Axon products, networking, and performance, and installed and configured software and hardware setups for clients and staff.
IT Help Desk Specialist
PCG Public Partnerships
Apr 2016 - Jul 2023 (7 years 3 months)
Delivered Tier I and II support, managed onboarding for new hires including account setup in Azure, and trained and supervised new IT support staff.
IT Help Desk
State Farm
Mar 2014 - Jan 2016 (1 year 10 months)
Resolved technical issues via inbound support calls and ticket system, installed Office software, and escalated system-level issues as needed.
Order Specialist
Wells Fargo
Sep 2013 - Jan 2014 (4 months)
Processed hardware and software orders through internal systems and performed troubleshooting and password resets for ordering platforms.
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Associate of Science, Computer Science
Associate of Science in Computer Science from ITT Technical Institute in Tempe, AZ, completed in July 2013.
Metro Tech High School
High School Diploma, General Studies
High school diploma from Metro Tech High School in Phoenix, AZ, earned in May 2007.
Availability
Location
United StatesAuthorized to work in
Job categories
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