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Eric Aveey

@ericaveey

Payment Support Lead at PayPlux E-cash Service who co-led an optimization campaign that doubled revenue.

At PayPlux E-cash Service, I co-led a payment optimization campaign that increased daily transaction volumes by 50% and doubled revenue.

As Payment Support Lead, I manage daily payment operations and resolve escalated issues across banking and mobile money channels. I also developed standardized processes that reduced operational errors by 90%.

I enforce AML/KYC controls across payment channels and support fraud detection and chargeback reduction initiatives. My work has included recruitment, training, and onboarding.

Earlier at PayPlux E-cash Service, I processed payments and withdrawals, maintained audit compliance, and supported customers. At Infinity Multimedia LTD, I handled customer service and tuition payments, kept accurate records, and sent reminders to improve payment compliance.

Experience

Work history, roles, and key accomplishments

Current

Payment Support Lead

Current

PayPlux E-cash Service

Oct 2019 - Present (7 years)

Manage daily payment operations and resolve escalated transaction issues across banking and mobile money channels. Co-led a payment optimization campaign that increased daily transaction volumes by 50% and reduced errors by 90%.

AML KYC Compliance Fraud Detection Payment Operations Team Management Process Optimization Stakeholder Communication Escalation Management

Payment Support

PayPlux E-cash Service

Jun 2017 - Sep 2019 (2 years 3 months)

Verified and processed customer payments, managed daily withdrawals, and ensured regulatory compliance. Processed over 100 daily withdrawals with a 99% transaction success rate.

Payment Processing AML KYC Compliance Record keeping Transaction Monitoring

Customer Support

PayPlux E-cash Service

Jul 2015 - May 2017 (1 year 10 months)

Assisted over 70 customers daily via phone, live chat, and in person, resolving 90% of inquiries on first contact. Identified operational challenges to improve system efficiency and ensured accurate end-of-shift account balancing.

Customer Service Problem Solving Communication Skills Balancing

Administrative Assistant

Infinity Multimedia LTD

Sep 2013 - Jun 2015 (1 year 9 months)

Managed daily office operations, delivered frontline customer service, managed tuition payments, issued receipts, and ensured timely bank deposits. Improved tuition payment compliance through proactive reminder communications.

Administrative Support Customer Service Payment Collections Record keeping Office Management