EHErica Hernandez
@ericahernandez
Dedicated receptionist with strong organizational and customer service skills.
CanadaWhat I'm looking for
I am an experienced receptionist with over a decade of experience in healthcare administration. At Kawartha Health Group, I manage appointment scheduling, patient chart processing, and data entry for various reports. My role has honed my ability to multitask efficiently while maintaining a high level of customer service.
Previously, I served as an Office Administrator at the University of Western Ontario's Richard Ivey School of Business, where I supported the Director of the Annual Fund. My responsibilities included data entry, processing donations, and organizing special events. This experience has equipped me with strong organizational skills and a keen attention to detail.
With multiple certifications in marketing, human resources, and medical office support, I am committed to continuous learning and professional development. I thrive in fast-paced environments and am eager to contribute my skills to a dynamic team.
Experience
Work history, roles, and key accomplishments
Receptionist
Kawartha Health Group
Sep 2011 - Present (13 years 9 months)
Scheduled appointments, managed messages, and handled faxing and scanning operations. Processed and filed daily patient charts, performing data entry for motor vehicle accident reports, invoices, and WSIB reports, along with orthotic scans and reports. Managed direct benefit billing and purchasing for the office.
Office Administrator
University of Western Ontario - Richard Ivey School of Busin
Jan 2002 - Present (23 years 5 months)
Provided administrative support to the Director of the Annual Fund, including data entry and processing donations. Coordinated meetings, special events, and travel arrangements for the director, while also taking meeting minutes and organizing homecoming events. Maintained and updated the departmental database.
Market Research Assistant/Coding Analyst
Millward Brown
Jan 2001 - Present (24 years 5 months)
Conducted outbound calls to businesses and homes for market research purposes. Developed code reports and performed comprehensive analysis of collected data.
Education
Degrees, certifications, and relevant coursework
CFIB
Certificate, Marketing and Sales
Completed a Marketing and Sales Certificate program. This program is accredited by Athabasca University.
CFIB
Certificate, Human Resources
Completed a Human Resources Certificate program. This program is accredited by Athabasca University.
CFIB
Certificate, Occupational Health & Safety
Completed an Occupational Health & Safety Certificate program. This program is accredited by Athabasca University.
Fleming College
Certificate, Hospital Nursing Unit Secretary
Completed a Hospital Nursing Unit Secretary Certificate program through Ontario Learn.
Fleming College
Certificate, Medical Office Support Staff
Completed a Medical Office Support Staff Certificate program through Ontario Learn.
Wheable Adult Education Centre
Certificate, Office Administration
Completed an Office Administrator certificate program. This included various computer certificates.
Crestwood Secondary School
OSSD, General Studies
Received an OAC diploma. This signifies completion of secondary school education.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Erica?
You can contact Erica and 90k+ other talented remote workers on Himalayas.
Message EricaFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
