At MONEYGRAM INTERNATIONAL, I review transactions on compliance hold and research cases to determine whether they should be released, refunded, or escalated. I apply KYC and AML processes and assess information against established procedures and risk requirements.
I investigate complex customer and transaction issues across multiple jurisdictions, identify information gaps and root causes, and work with relevant departments on appropriate resolutions. I also handle high-risk complaints and escalated cases.
As a Resolution Assurance Analyst II, I support colleagues with complex cases and queries, and act as a trainer and mentor for new employees. I also participate in projects aimed at improving operational processes and service quality.
Previously, as a Customer Advocate III at MONEYGRAM INTERNATIONAL, I supported customers, agents, and internal teams with operational queries and transaction-related requests. Before that, I oversaw day-to-day operations at AUGUSTINE BAYODE OYINLADE & SONS NIG. LIMITED and developed procedures intended to improve operational efficiency and service delivery.
