Open to opportunities

Emmanuel Okubanjo

@emmanuelokubanjo

Message

I'm an IT support professional transitioning into SOC analysis through hands-on security labs.

Nigeria

Message

What I'm looking for

I'm seeking an entry-level SOC Analyst L1 or Cybersecurity Analyst role where I can apply troubleshooting, documentation, SIEM triage, incident escalation, and analytical skills in a security operations environment.

I'm building toward an entry-level SOC Analyst or Cybersecurity Analyst role through the TryHackMe SOC Level 1 pathway, with practical work in SIEM alert triage, Nmap reconnaissance, incident escalation, and MTTD, MTTA, and MTTR metrics.

At Opolo Global Innovation, I manage IT infrastructure and endpoint support for a multi-user innovation hub. I established a help desk ticketing system, apply access-control and security-conscious configuration practices, and document IT processes and incidents for continuity.

Across Ellios Edge Services, Tecpoint Global Solutions, and NLPC Pension Fund Administrators, I've supported users, configured hardware and software, escalated complex issues, managed backups and recovery, provisioned server access, and patched software to reduce vulnerability exposure.

I'm ready to bring five years of troubleshooting, documentation, analytical problem-solving, and security-focused IT operations experience into a security operations environment.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer / Innovation Hub Manager

Current

Opolo Global Innovation

Jan 2024 - Present (2 years 7 months)

Managed IT infrastructure and endpoint support for a multi-user innovation hub, including hardware, software, and network troubleshooting. Established a help desk ticketing system and applied cybersecurity baseline practices across hub devices.

IT Infrastructure Management Endpoint Support Network Troubleshooting Help Desk Ticketing Systems Access Control Security Configuration Documentation

IT Support Specialist

Ellios Edge Services Ltd.

Jan 2023 - Dec 2024 (1 year 11 months)

Served as primary point of contact for IT issues across multiple systems and applications for customers in various time zones. Escalated complex technical problems following structured escalation practices and maintained technical support best practices.

IT Support Troubleshooting Escalation Management Hardware installation Software Configuration Customer Service

IT Support Specialist / Digital Marketing Executive

Tecpoint Global Solutions Ltd.

Jan 2021 - Nov 2023 (2 years 10 months)

Troubleshot technological issues to maintain uninterrupted business operations. Installed and maintained operating systems, applications, and hardware, and monitored digital marketing performance with analytical rigor.

IT Support Troubleshooting OS Installation Hardware Maintenance Digital Marketing Performance Monitoring

IT Support Specialist

NLPC Pension Fund Administrators

Feb 2019 - Aug 2021 (2 years 6 months)

Set up PC systems and laptops for new employees, including server permissions and access provisioning. Conducted preventive maintenance on servers, managed backup and recovery, and updated software to remediate security flaws.

Server Administration Access Provisioning Preventive Maintenance Backup And Recovery Patch Management Documentation

Undergraduate Intern

Ogun State Television (OGTV)

Apr 2017 - Oct 2017 (6 months)

Troubleshot computer malfunctions, disassembling systems to diagnose and resolve hardware faults. Assessed hardware and software configurations and recommended modifications to improve system performance.

hardware troubleshooting Performance Optimization