Emmanuel Jaja

Increased website traffic by 15% through competitor analysis and content positioning and raised reader engagement 20% via advanced writing techniques; filled content gaps to achieve 10% broader coverage and improved conversions through customer research.

Boosted social media engagement 35% and brand visibility 40% through video-led campaigns and optimized account management; increased audience retention 25%, video views 50%, and ad ROI 25% via keyword strategies and content calendars.

Authored 5,000+ SEO-optimized articles and marketing materials that increased organic traffic 150% and maintained 95% client retention; trained new hires to boost team performance 15% and sustained a 90% customer happiness rating.

Processed 840 monthly transactions ensuring 100% ledger accuracy and reconciled financial reports to reduce discrepancies 30%; prepared financial summaries that improved board meeting efficiency and streamlined filing to cut retrieval time 40%.

Achieved 98% customer satisfaction by resolving technical issues across channels and reduced system downtime 50% through on-site troubleshooting; delivered 95% first-time hardware fix rate and supported sales to drive 20% revenue growth.

Bachelor of Science in Computer Science completed at the National Open University; coursework focused on core computing subjects.

Completed secondary education and obtained NECO high school certification.

Completed a Diploma in Computer Maintenance and received certification in UI/UX design.

Completed GoRemote advanced certification programs including Zendesk Support and Customer Support competence.