Open to opportunities

Emmanuel Jaja

@emmanueljaja

Message

Versatile content and digital marketer with strong technical support background.

Nigeria

Message

What I'm looking for

I seek roles where I can blend content strategy, digital marketing, and technical support to drive measurable growth, collaborate cross-functionally, and continue learning.

I am a result-oriented professional with broad experience across content, digital marketing, and technical support, delivering measurable improvements in traffic, engagement, and operational efficiency. I combine adaptability, dedication, and the ability to work with minimal oversight to produce consistent results.

As a content specialist and senior copywriter, I produced thousands of SEO-optimized articles, closed content gaps, and increased organic traffic and reader engagement through customer research and advanced writing techniques. In digital marketing roles, I boosted social engagement, video views, brand visibility, and ad ROI through campaign creation, keyword strategy, and multimedia production.

My technical background includes IT support, hardware repair, and process improvement, where I achieved high customer satisfaction, reduced downtime, and improved first-time fix rates. I collaborate effectively with teams, train new staff, and leverage tools such as Figma and SEMrush to meet evolving client needs and drive business value.

Experience

Work history, roles, and key accomplishments

Content Specialist

Code And Core

Jan 2024 - Jan 2025 (1 year)

Increased website traffic by 15% through competitor analysis and content positioning and raised reader engagement 20% via advanced writing techniques; filled content gaps to achieve 10% broader coverage and improved conversions through customer research.

Content Strategy Copywriting SEO Competitor Analysis Customer Research Social Media Management Content Creation Analytics

Digital Marketer

Design Fusion Xperience

Jan 2023 - Jan 2024 (1 year)

Boosted social media engagement 35% and brand visibility 40% through video-led campaigns and optimized account management; increased audience retention 25%, video views 50%, and ad ROI 25% via keyword strategies and content calendars.

Social Media Video Editing UI UX Design Keyword Research Campaign Management Analytics Creative & Design

Senior Copywriter

Coozmoo Digital Solutions

Jan 2017 - Jan 2023 (6 years)

Authored 5,000+ SEO-optimized articles and marketing materials that increased organic traffic 150% and maintained 95% client retention; trained new hires to boost team performance 15% and sustained a 90% customer happiness rating.

SEO Copywriting Content Production Training Figma SEMrush Performance Optimization

Account Clerk

MCN Headquarters

Jan 2015 - Jan 2017 (2 years)

Processed 840 monthly transactions ensuring 100% ledger accuracy and reconciled financial reports to reduce discrepancies 30%; prepared financial summaries that improved board meeting efficiency and streamlined filing to cut retrieval time 40%.

Accounting Financial Reporting Bookkeeping Budgeting Data Entry Records Management

Tech Support Specialist

Chesson Computers

Jan 2012 - Jan 2015 (3 years)

Achieved 98% customer satisfaction by resolving technical issues across channels and reduced system downtime 50% through on-site troubleshooting; delivered 95% first-time hardware fix rate and supported sales to drive 20% revenue growth.

Technical Support Troubleshooting Customer Service Vendor Relations IT Maintenance Problem Solving