Emmanuel Grace Ojima

I’m a customer-focused administrative professional with experience assisting clients, responding to inquiries, and resolving concerns in a timely and professional manner. I’m skilled in communication, problem-solving, and maintaining positive relationships while supporting smooth day-to-day operations.

In my roles as an Administrative Assistant, Front Desk Officer, and Customer Service Representative, I handled record keeping, documentation, data entry, and accurate filing systems. I also managed calendars and scheduling, coordinated office supplies, and supported meeting and report/invoice preparation to keep teams organized.

At Express Tech Academy, I managed front desk activities, attended to students and visitors, and supported student registration and documentation updates. I handled inquiries through phone calls, emails, and in-person interactions, and I scheduled appointments while coordinating training sessions.

As a Student Recruitment Officer, I guided prospective students through study-abroad programme application processes, maintained regular communication, and followed up with leads to encourage enrolment. I ensured concerns were resolved promptly while keeping accurate records of inquiries, applications, and communications.