EBemmanuel benard
@emmanuelbenard
Operations analyst driving data-led security operations, team performance, and process improvements.
KenyaWhat I'm looking for
I am an operations-focused professional with hands-on experience leading security operations teams, producing intelligence reports, and improving operational workflows to meet KPIs and SLAs. I have delivered 300+ intelligence reports annually, led a team of analysts, and implemented reporting and workflow changes that cut delivery times by 20% and reduced client exposure to high-risk areas.
My strengths include mentoring staff, incident response coordination, GPS-based asset tracking, and stakeholder communication across multinational clients. I combine CRM/ERP proficiency, strong analytical reporting, and practical field liaison experience to improve client outcomes and operational resilience.
Experience
Work history, roles, and key accomplishments
Security Operations Controller
WS Insight
Aug 2023 - Apr 2025 (1 year 8 months)
Led a team of 4 analysts to monitor and analyze security threats across Africa, delivering 300+ intelligence reports annually and cutting report delivery times by 20% while reducing client exposure to high-risk areas by 40%.
Security Operations Controller
WS Insight
Oct 2021 - Aug 2023 (1 year 10 months)
Supported intelligence gathering and risk analysis, assisted convoy supervision and asset tracking, and improved client communication contributing to a 15% increase in client satisfaction.
Sales Representative
Madison Insurance
May 2021 - Aug 2021 (3 months)
Managed client relationships and developed risk-mitigation strategies that improved policy retention rates by 10%.
Intern
Kenya Red Cross Society
Jan 2020 - Mar 2020 (2 months)
Assisted national emergency coordination and community engagement initiatives, conducting research that informed humanitarian and crisis response strategies.
Education
Degrees, certifications, and relevant coursework
Pioneer International University
Bachelor of Arts, International Relations & Diplomacy (Peace and Security)
Completed a Bachelor of Arts in International Relations & Diplomacy with a focus on Peace and Security, graduating in August 2021.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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