Emmanuel Balogun

Directed product initiatives and supported delivery of high-impact solutions within agreed scope and timelines. Developed product roadmaps, conducted user research, and collaborated with cross-functional stakeholders on product requirements and prioritization.

Supervised bar operations and coordinated staff to maintain efficient service during high-volume periods. Managed inventory, led cocktail preparation, and trained staff on mixology and service standards.

Led daily bar operations with responsibility for service delivery, staff coordination, inventory control, and revenue optimization. Designed data-driven cocktail offerings and managed staff training to improve service quality.

Prepared cocktails and beverages to quality and presentation standards while supporting kitchen operations. Recognized twice as Worker of the Month for strong performance and reliability.

Assisted with routine machine maintenance and supported technicians in keeping production equipment operational. Performed inspection, basic troubleshooting, and cleaning in accordance with workplace procedures.

Completed secondary education at Gloria High School in Ogun State, Nigeria.

Completed an Associate Product Manager certification focused on essential product management principles.

Completed a Customer Support Professional certification covering customer communication, telephone etiquette, problem-solving, conflict resolution, empathy, active listening, customer satisfaction, and professional service delivery.