Open to opportunities

Emmanuel Achieri

@emmanuelachieri

Message

I build dashboards and predictive models that turn customer and booking data into business decisions.

United States

Message

What I'm looking for

I'm looking for a data-focused role where I can build dashboards, analyze complex datasets, develop predictive models, and turn insights into clear business strategies.

At Terrawild Adventures, I built interactive dashboards for bookings, customer demographics, and seasonal trends, helping management refine marketing campaigns and drive tour sales.

I analyzed customer feedback and booking data with SQL and Python, developed predictive demand models for safari operations, and standardized ETL processes with a team of two junior analysts. I translate complex findings into actionable strategies for senior management and non-technical stakeholders.

I also bring customer-facing experience from Nueli Hardware, where I handled high-volume inquiries, coordinated orders and delivery communication, and maintained a 90%+ customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nueli Hardware

Dec 2021 - Mar 2024 (2 years 3 months)

Handled high-volume inbound calls and customer inquiries, delivering timely and professional assistance. Managed order processing and tracking, ensuring accuracy in recording customer requests and coordinating with the delivery team for smooth fulfillment.

Customer Support Problem Solving Order Processing Documentation

Data Analyst

Terrawild Adventures

Jan 2022 - Mar 2023 (1 year 2 months)

Developed and maintained interactive dashboards to track bookings, customer demographics, and seasonal trends. Analyzed customer feedback and booking data using SQL and Python, identifying patterns that reduced booking cancellations.

SQL Python Excel Data Visualization Machine Learning ETL Processes predictive modeling Dashboard Development