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Emily MorellEM
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Emily Morell

@emilymorell

Project coordinator at RONG Youth Program Inc. who coordinated youth workshops and community events supporting education and career readiness.

United States
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At RONG Youth Program Inc., I facilitated team check-ins and sprint-planning discussions, tracked action items, and coordinated follow-up to support program delivery. I also helped plan youth workshops and community events focused on financial literacy, college readiness, goal setting, and career exposure.

I supported 400+ students and families as a College & Career Success Coach at Hispanic Unity of Florida, helping identify needs, set goals, monitor progress, and connect people with educational, financial, and community resources. Students I supported received more than $75,000 in combined scholarships.

My experience also includes residential case management for homeless and at-risk youth, customer service, and teaching. I’m a Certified ScrumMaster and have used Jira, Trello, CRM platforms, Microsoft Office, and Google Workspace.

Experience

Work history, roles, and key accomplishments

IC

Customer Service Representative

Interstate Connecting Components

Jan 2016 - Dec 2017 (1 year 11 months)

Served as primary customer contact, processing requests and resolving order concerns. Used CRM platforms to maintain account records and coordinated with Account Managers on order tracking.

Education

Degrees, certifications, and relevant coursework

Scrum Alliance logoSA

Scrum Alliance

Certified ScrumMaster (CSM), Scrum

Earned the Certified ScrumMaster (CSM) certification from Scrum Alliance in 2023.

West Virginia University logoWU

West Virginia University

Bachelor's degree, History, Communications & Business Administration

Earned a Bachelor's degree in History, Communications & Business Administration from West Virginia University in 2013.

FC

Florida Educator Certificate

Florida Educator Certificate, Social Sciences

Holds a Florida Educator Certificate in Social Sciences for grades 5-9.

Tech stack

Software and tools used professionally

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