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elvira rakovica

@elvirarakovica

Sales Assistant who helped Nike customers choose products and maintained accessible, appealing displays at Albi Mall.

At Nike, Albi Mall, I assisted customers with product choices and helped create a positive shopping experience. I also managed inventory and product displays to keep items accessible and appealing.

At ProCall, I handled client calls, resolved issues, and provided accurate information. I also responded to complaints and requests respectfully, aiming to support client satisfaction.

Experience

Work history, roles, and key accomplishments

Call Center Agent

ProCall

Feb 2025 - Apr 2025 (2 months)

Professionally and efficiently handled client calls, resolved issues, and provided accurate information. Managed complaints and requests with a positive, respectful approach, ensuring client satisfaction and loyalty.

Customer Service Communication Skills Problem Solving Complaint Handling

Sales Assistant

Nike

Jun 2024 - Dec 2024 (6 months)

Provided excellent customer service by assisting clients with product choices and guaranteeing a positive shopping experience. Managed inventory and product display to ensure optimal visual appeal and easy client access.

Customer Service Inventory Management Visual Merchandising