At Dell Technologies, I worked with Dell Unity, VNX, and eNAS storage appliances, managing snapshots, scheduled backups, disaster recovery solutions, and data migrations. I diagnosed storage performance issues and helped bring customer environments back online during data loss and service interruptions.
At Itwerx - Nautilusnet.com Incorporated, I used NinjaOne RMM to resolve end-user, mail, data store, backup, and networking issues. I also debugged PHP scripts to resolve a customer backup issue and managed Azure Active Directory and backups for legal teams.
At DXC Technology at Pfizer, I assisted end users with software, hardware, and access issues, and managed computer entities in Active Directory. I planned and executed a printer upgrade and technology refresh across a multi-building site.
At Pomeroy at Whirlpool, I supported the Whirlpool Red data-center disaster recovery site and managed the IBM tape library, following data handling procedures. My experience also includes hardware lifecycle management, secure data wiping, Windows and Linux systems, virtualization, and storage protocols.
