Eliza Hernandez

Conducts initial and follow-up mental health intakes, performs screenings for depression, anxiety, PTSD and bipolar disorder, and coordinates lab, imaging, pharmacy, and PCP updates to ensure efficient, compassionate care.

Worked across endocrinology, trauma, plastic surgery, neurosurgery and vascular clinics performing triage, wound care, A1C/glucose testing, suture/staple removal, and managed billing, coding, and multidisciplinary communication.

Triaged patients, administered injections, performed EKGs and lab draws, managed vitals and scheduling, and handled insurance verification and coding documentation to support primary care operations.

Processed medical record requests for attorneys, insurers, and healthcare facilities, verified HIPAA compliance and authorization forms, and performed audits and data entry for radiology and records requests.

Led clinical support for OB/GYN services including pelvic exams, IUD procedures, vaccine administration, lab/diagnostic management, FMLA documentation, and training new medical assistants on sterilization and procedures.

Triageed emergency patients, performed glucose testing, EKGs and lab draws, assisted in trauma and orthopedic care, participated in ER codes and provider consultations, and maintained treatment room readiness.

Expected completion of a billing and coding certification program in August 2025.

High school diploma, graduated in 2014.

Completed training and certification as an Emergency Medical Technician with state and national certification.

Obtained National Healthcareer Association certification as a Medical Assistant.

Basic Life Support certification for healthcare providers.