Elisabetta Tania Frediani

In this role, I ensure every guest feels welcomed, valued, and immersed in a refined and exclusive environment. From greeting clients to coordinating front-of-house operations, I’ve learned how to deliver a seamless experience where attention to detail, discretion, and genuine hospitality are essential.

Skills I Used and Learnt:
Guest Relations & Customer Service
Tour Planning & Cultural Interpretation
Event Coordination & Venue Management
Check-In / Check-Out Procedures
Reservations & Booking Management
Multilingual Communication ([List Languages])
Problem-Solving & Conflict Resolution
Hotel & Tourism Software (e.g., Opera PMS, Eventbrite)
Team Collaboration & Vendor Liaison

Skills I Used and Learnt:
Guest Relations & Customer Service
Event Coordination & Venue Management
Check-In / Check-Out Procedures
Reservations & Booking Management
Multilingual Communication
Problem-Solving & Conflict Resolution
Team Collaboration

Skills I Used and Learnt:
Tour Planning & Storytelling
Cultural & Historical Interpretation
Event Coordination & Logistics
Customer Service & Hospitality
Group Management & Safety Procedures
Vendor Liaison & Scheduling
Multilingual Communication ([List Languages])
Problem-Solving Under Pressure
Social Media & Promotion

Skills I Used and Learnt:
Guest Relations & Customer Service
Event Coordination & Venue Management
Check-In / Check-Out Procedures
Reservations & Booking Management
Multilingual Communication
Problem-Solving & Conflict Resolution
Team Collaboration

Skills I Used and Learnt:
Storytelling & Public Speaking
Multilingual Communication ([Languages])
Group Management & Logistics
Local Knowledge & Cultural Insights
Customer Service & Problem Solving
First Aid & Safety Awareness

Assisted instructors during horse-riding therapy sessions, supporting participant safety and facilitating therapeutic activities for clients.

Led and participated in park and garden clean-up initiatives in Florence, coordinating volunteer shifts and improving the cleanliness of public spaces.

Organized logistics and supported on-site execution for the Jazz Festival 2024 in Florence, coordinating setup and guest services to ensure smooth event delivery.

Managed children's lending operations and assisted with cataloging and storytime activities to increase accessibility and engagement for young patrons.

Activities and societies: Music Business Foundations

Activities and societies: PROJECT MANAGEMENT

Activities and societies: COPYWRITING

Completed a bachelor's degree in Humanities for Communication at the University of Florence.

Activities and societies: Erasmus scholarship recipient

Completed a 6-month Erasmus study abroad semester at the University of Amsterdam.

Activities and societies: Erasmus scholarship recipient

Completed a 1-month Erasmus study abroad at the University of Jyväskylä.

Completed an acting course under director Olga Melnik at the International Theater Center in Florence.

Activities and societies: Winner of national competitions

Studied at Fiesole Music School and won national music competitions.

Studied violin performance at the Conservatory Luigi Cherubini in Florence.

Attended a Summer University program in Bamberg, Germany organized with AEGEE.

Participated in a high school exchange program in Dublin with ELI Schools.

Activities and societies: -DIGITAL MARKETING -SOCIAL MEDIA MANAGEMENT -WEB JOURNALISM -PRESS OFFICE -HISTORY OF CINEMA

Activities and societies: Creation & branding retail & customer experience creation & branding retail & customer experience, LVMH