Open to opportunities

Elijah Young

@elijahyoung

Message

I'm a customer support specialist building brands through impeccable customer experience.

Nigeria

Message

What I'm looking for

I am looking for a job that offers a collaborative and supportive company culture, where I can utilize my skills in project management, effective communication, and customer relationship management. I am seeking a role that provides opportunities for career growth and allows me to make a positive impact.

I am a highly motivated and reliable professional with a proven track record of success in effective communication, administrative support, and project management. I am passionate about attaining and surpassing corporate goals through attentive listening, analytical problem-solving, and exceptional service delivery.

With 6+ years of excellent service delivery in the real estate, NGO, and technology industries, I bring a wealth of experience to any team. I have a strong background in managing teams, delegating tasks, and ensuring compliance with company regulations. I have consistently achieved service rating targets and resolved customer inquiries with personalized care and attention. Additionally, I have successfully designed and managed multiple building projects, negotiating good price margins for procuring building materials and ensuring strict compliance with blueprints and safety standards.

Experience

Current

Team Lead Finops

Current

Outsource Global Technologies Limited

Jan 2022 - Present (2 years 4 months)

Responsible for managing the finops team and making outbound calls daily. Led team meetings, worked on daily schedules, and achieved service rating targets. Utilized active listening and product knowledge to resolve inbound queries and built customer rapport.

Financial Operations Outbound Calling Team Management Service Delivery Training Product Knowledge

Project Manager

Apase Luxury Homes

May 2020 - Jan 2022 (1 year 8 months)

Designed and managed 5 building projects, created project schedules and work plans, negotiated price margins, monitored project spending, and ensured compliance with blueprints and safety standards. Reported project status and financial updates to stakeholders.

Project Management Scheduling Budgeting Supplier Management Compliance Reporting Construction Negotiation Monitoring

Secretary

Amazon Healing For Women And Children Empowerment Initiative

Feb 2017 - Jan 2022 (4 years 11 months)

Drafted professional business letters, managed NGO's social media, scheduled meetings and advocacy campaigns, handled inquiries of prospective sponsors, created advertising programs, and developed online campaign ideas.