Open to opportunities

Elijah Young

@elijahyoung

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I'm a Team Lead|project manager building brands through enhanced customer satisfaction.

Nigeria

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What I'm looking for

I am looking for a job that offers a collaborative and supportive company culture, where I can utilize my skills in project management, effective communication, and customer relationship management. I am seeking a role that provides opportunities for career growth and allows me to make a positive impact.

I am a highly motivated and reliable professional with a proven track record of success in administrative support, team growth and project management. I am passionate about attaining and surpassing corporate goals through excellent communication, analytical problem-solving, and exceptional service delivery.

With 6+ years of excellent service delivery in the real estate, NGO, and technology industries, I bring a wealth of experience to any team. I have a strong background in managing teams, setting goals, delegating tasks, and ensuring compliance with company regulations. I have consistently achieved service rating targets and enhance team performance using appropriate industry tools and frameworks. Additionally, I have successfully managed multiple building projects, implemented excellent customer retention strategies and displayed in depth knowledge of different project management methodology.

Experience

Work history, roles, and key accomplishments

Current

Team Lead Finops

Current

Outsource Global Technologies Limited

Dec 2021 - Present (3 years 7 months)

Responsible for managing the finops team and handling client complaints via calls, emails and faxes. Facilitated team meetings, set goals, delegate tasks, track progress and measure team performance against set KPIs. Train and mentored new employees for improved efficiency and optimal productivity.

Financial Operations Outbound Calling Team Management Service Delivery Training Product Knowledge Goal Setting Communication Skills

Secretary

Amazon Healing For Women And Children Empowerment Initiative

Feb 2017 - Jan 2022 (4 years 11 months)

Drafted professional business letters, managed NGO's social media, scheduled meetings and advocacy campaigns, handled inquiries of prospective sponsors, created advertising programs, and developed online campaign ideas.

Administrative Support Social Media Management Scheduling Advocacy Advertising Campaigns Business inquiry handling

Project Manager

Apase Luxury Homes

May 2020 - Jan 2022 (1 year 8 months)

Designed and managed 5 building projects, created project schedules and work plans, negotiated price margins, monitored project spending, and ensured compliance with blueprints and safety standards. Reported project status and financial updates to stakeholders.