Open to opportunities

Elia Irene Ortega

@eliaireneortega

I coordinate compliant operations, client service, scheduling, and teams across healthcare, financial services, and retail.

United States

Message

What I'm looking for

I'm looking for an operations, administration, or client-service role where I can coordinate workflows, maintain compliant documentation, support teams, and improve day-to-day efficiency.

I've supported Lendmark Financial Services, CVS Pharmacy, West Coast Farmacy Dispensary, and ILHT: Renew Hair & Cosmetic Center by coordinating compliant workflows, documentation, scheduling, and client service.

At West Coast Farmacy Dispensary, I directed daily office operations, supervised 10–12 employees, interviewed and onboarded staff, managed scheduling and inventory, and led conflict resolution. In financial services, I facilitated loan applications, reviewed credit and income documentation, and supported loan approvals as a credit endorsee.

I'm bilingual in English and Spanish and bring 15+ years of experience maintaining accurate records, improving workflow efficiency, and delivering responsive service in high-volume client environments.

Experience

Work history, roles, and key accomplishments

Loan Consultant

Lendmark Financial Services

Jun 2023 - Oct 2023 (4 months)

Facilitated loan application processes, ensuring compliance with company policies and accurate documentation. Analyzed credit reports and financial data to assess loan eligibility and risk.

Loan Processing Compliance Credit Analysis Customer Service Auto Insurance

Certified Pharmacy Technician

CVS Pharmacy

Oct 2014 - Oct 2021 (7 years)

Delivered personalized patient service in a high-volume pharmacy and processed payments accurately using POS systems. Guided pharmacy assistant in inventory tracking and balanced cashier drawers daily.

Pharmacy Operations Customer Service POS systems Inventory Management Cash Handling

Office Manager

West Coast Farmacy Dispensary

Sep 2010 - Sep 2012 (2 years)

Directed daily office operations and supervised a team of 10-12 employees. Coordinated staff scheduling, managed inventory, and led conflict mediation.

Team Supervision Scheduling Inventory Management Conflict Resolution Onboarding

Director of Client Relations

ILHT: Renew Hair & Cosmetic Ctr.

Nov 2007 - Sep 2010 (2 years 10 months)

Managed client relationships at a cosmetic and hair restoration center, ensuring satisfaction and retention. Coordinated scheduling of patient procedures and directed advertising efforts.

Client Relations Scheduling Advertising Compliance Record keeping