Elena B

Performed manual testing across three web applications (mobile and desktop), designed Gherkin and step-by-step test cases, reported and tracked bugs, and acted as Scrum Master to run daily ceremonies and improve release quality.

Provided English-language customer support via email and chat, processed orders and invoices, managed shipping logistics and CRM records, and maintained long-term client relationships.

Handled English customer support via phone and email, resolved returns and order issues, updated CRM records, and mentored new employees to improve service quality.

Provided multilingual customer support, generated sales leads, conducted email marketing campaigns with segmentation, identified potential fraud, and mentored new staff.

Created and optimized English/Russian website content, managed classifieds and link-building campaigns, edited site content via admin panels, and supported social media promotion to increase visibility.

Supported e-commerce operations in multiple languages, processed orders, managed invoices and client databases, coordinated with designers, and maintained website content.

Delivered part-time English language instruction, prepared lesson materials, and supported student language development.

Master’s Degree in Management of Information Systems and Data Analysis, currently enrolled starting in 2025.

Completed courses in Manual Software Testing covering core testing methodologies and tools.

Bachelor’s Degree in Marketing and Logistics completed from 2013 to 2017.

Bachelor’s Degree in Interpretation and Applied Linguistics (English & Italian) completed from 2004 to 2008.