Eke Moses

I am a customer-focused Remote Support Specialist with hands-on experience handling live chat and digital customer interactions. I prioritize clear, empathetic communication and fast, accurate responses to resolve client concerns efficiently.

In my current role as a Remote Customer Support Assistant I manage multiple simultaneous conversations, de-escalate complaints, and turn negative experiences into positive outcomes. I bring a solution-oriented mindset and strong problem-solving skills to every interaction.

Previously, as a Social Media & Community Support Assistant, I engaged customers across digital platforms, supported engagement strategies with quick response times, and escalated complex issues appropriately to preserve brand reputation.

I am available for full-time remote work on US Eastern Time, have a dedicated home workspace and reliable internet, and am committed to continuous learning and growth in customer success and financial/credit-related services.