Edward Smith
@edwardsmith24
People-oriented leader and basketball coach with strong customer service and player-development focus.
United StatesWhat I'm looking for
I’m a people-oriented professional with experience across customer service and sports leadership. I bring strong communication skills, a proven ability to build relationships, and a focus on creating positive environments.
As Head Basketball Coach and President of Basketball Operations at Basketball Academy (OBA), I serve as Head Coach by leading team performance, implementing competitive game strategies, and fostering a high-performance culture. I also execute player development programs and support recruitment efforts to strengthen team performance.
In my coaching and training roles, I teach young athletes basketball skills, rules, and regulations, and organize practices and 1-on-1 sessions with feedback for players and parents. I promote sportsmanship, teamwork, and respect both on and off the court, and I instruct drills and exercises during practices and games.
I’ve built customer-facing experience as a Front Desk Agent and Customer Service Support team member, managing online and in-person reservations, welcoming guests, processing payments, and resolving issues in a timely manner. I’ve also supported customers remotely via phone, email, and chat, resolving escalated issues with team members, plus added retail and warehouse experience through seasonal roles and camp counseling.
Experience
Work history, roles, and key accomplishments
Head Basketball Coach & President
Basketball Academy (OBA)
Jan 2026 - Present (6 months)
Serve as Head Coach, leading team performance, implementing competitive game strategies, and fostering a high-performance culture. Execute player development programs and support recruitment efforts to strengthen team performance.
Basketball Coach & Personal Trainer
PickUpUSA
Mar 2024 - Present (2 years 4 months)
Teach young athletes basketball skills, rules, and regulations, and organize practices and 1-on-1 sessions with feedback to players and parents. Promote sportsmanship, teamwork, and respect during practices and games.
Manage online and in-person reservations, welcome guests, check in, distribute room keys, and explain hotel amenities. Process payments and respond to resolve guest issues in a timely manner.
Customer Service Support
Arise Virtual Solutions
Apr 2019 - Jan 2024 (4 years 9 months)
Respond to customer inquiries via phone, email, and chat. Resolve customer issues promptly with team members to address escalated issues.
Operate a pit truck and control orders in the inbound warehouse. Support warehouse operations during seasonal employment.
Retail Store Associate
Adidas
Sep 2017 - Jan 2018 (4 months)
Greet and assist customers with store needs and purchases. Handle shipments and stock store items.
Camp Counselor
Cox Mill Kids Summer Camp
Jan 2011 - Jan 2015 (4 years)
Assist campers with basketball drills during summer camp. Support youth coaching activities as part of the camp program.
Education
Degrees, certifications, and relevant coursework
Purdue Global Online
Information Technology
2026 -
Pursuing Information Technology studies at Purdue Global Online starting in 2026.
Cox Mill High School
2012 - 2015
Activities and societies: Cox Mill Chargers Basketball Varsity (2011–2015); 3A Conference Championship (2013); Cox Mill Sports Broadcasting (2011–2015).
Attended Cox Mill High School in Concord, NC from 2012 to 2015 and participated in varsity basketball and sports broadcasting.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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