Looking for a job

Edward Sauter

@edwardsauter

Senior IT Manager at PIMCO Prime Real Estate who managed a service desk transition to Allianz Technology and Windows 11 and iOS rollouts.

United States

Message

At PIMCO Prime Real Estate, I lead help desk and IT support operations, including end-user and executive support. I managed the service desk transition to Allianz Technology, defining support ownership, escalation paths, and handoff procedures.

I managed endpoint support for the Windows 11 laptop and iOS device rollout using Microsoft Intune. I also performed a SharePoint Online migration from on-prem file servers, assisting users with access, permissions, and migration-related issues.

Earlier, at DEPFA Bank, I managed IT support and global Tier 1 and Tier 2 staff, and designed and implemented infrastructure for a spin-off organization. At HypoVereinsbank, I designed and maintained data recovery and disaster recovery solutions for SQL servers and a payment system.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Manager

Current

PIMCO Prime Real Estate

Jan 2017 - Present (9 years 9 months)

Lead help desk and IT support operations for a large-AUM commercial real estate firm, overseeing end-user support, executive support, endpoint services, collaboration platforms, infrastructure support, and managed service provider coordination.

Microsoft 365 Active Directory Windows 11 Microsoft Intune SharePoint Online Virtualization MSP Coordination Executive Support Service Desk Management

Client Professional Services

Edge Technology Group

Sep 2015 - Jan 2017 (1 year 4 months)

Provided client-facing help desk, desktop support, professional services, and infrastructure support to hedge fund clients, with emphasis on responsive service delivery and urgent issue resolution.

Active Directory MS SQL Server AWS Virtualization Fund Management Support VIP Support

Associate Director

DEPFA Bank

Jan 2004 - May 2015 (11 years 4 months)

Managed IT support, troubleshooting, and maintenance for the New York offices, including help desk escalation support, trading floor application support, infrastructure support, and SLA-driven issue resolution.

Active Directory DFS Win7 Virtualization MSSQL Business Continuity Project Management

Infrastructure Analyst

HypoVereinsbank

Sep 2001 - Jan 2004 (2 years 4 months)

Managed client and server support, PC image creation and testing, anti-virus, PC auditing, and technical escalation support. Delegated service calls, provided third-level support to help desk staff, and supported market data applications for trading floor users.

PC Setup and Imaging Antivirus PC Auditing SQL Server Sybase Disaster Recovery Help Desk Management

Second Level Technical Support

HypoVereinsbank

Jun 2000 - Sep 2001 (1 year 3 months)

Provided second-level help desk support for incidents and service requests, resolving hardware, software, application, and workflow issues to maintain business productivity.

Hardware Support Software support Market Data Services Applications Trading Desk Support Laptop Maintenance