Edgar Ivan Rodríguez Vera

Lead technical operations and support for BSS and OCS platforms serving MVNO clients, ensuring service reliability, operational continuity and SLA compliance across voice, SMS and data services.
• Served as the primary Technical Point of Contact (POC) for operational incidents, coordinating technical teams and maintaining direct customer communication.
• Coordinated an international technical team

Supported BSS operations for prepaid telecommunications services, combining technical troubleshooting, SQL/PL/SQL and Shell scripting with operational coordination and continuous improvement.
• Developed and optimized Shell and SQL scripts to support operational processes, audits and technical troubleshooting.
• Monitored voice, SMS and data traffic and analyzed failures affecting critical network

I conducted auditing and operation of the prepaid system in a telecommunications network, involving the critical nodes that support the wireless network infrastructure in 2G, 3G, and LTE technologies. My responsibilities included fraud detection and mitigation, as well as optimizing billing and collection processes through the development of Shell scripts and advanced SQL queries (Oracle). I utili

Operation, correction, and development of IT systems involved in the valuation of CDRs generated by the users of the telecommunications company (Movistar), as well as the development of tools that calculated the billing for MVNO traffic (virtual operators). The tools and languages used included Oracle SQL for selecting information from the lines to analyze their valuation status, Excel for generat

I audited and operated provisioning systems in 2G, 3G, and 4G networks, ensuring the proper functioning of key nodes such as PCRF, HLR, HSS, and PGW within the Telcel network. My responsibilities included creating complex SQL queries for reconciling provisioning categories, utilizing advanced techniques such as joins (left, right, outer, natural), subqueries, and conditionals (case, nvl, decode).

I coordinated the implementation and production deployment of the Netcracker tool, overseeing the development and migration of local databases. My responsibilities included creating SQL queries for data analysis and migration, tracking work plans, and preparing weekly progress reports. I worked closely with clients in validating tests, provided training and support to users, and developed detailed