Eda User
@edauser
I keep cloud-hosted dispatch systems running through first-line support, license compliance, and team coordination.
United KingdomWhat I'm looking for
At CMS Cab Management System, I supported 50 cab office operators using a TFL-compliant dispatch system, resolving software issues remotely and managing monthly software license compliance to maintain uninterrupted access.
I've coordinated incident workflows, ticket triage, urgent escalations, performance reporting, and cross-department communication while supporting AWS-deployed applications and non-technical users. I now bring the same accuracy and pace to sales administration at QBS Software, processing up to 30 fulfillment-ready orders daily in a KPI-driven environment.
Experience
Work history, roles, and key accomplishments
IT Support Team Leader
CMS Cab Management System
May 2022 - Jun 2026 (4 years 1 month)
Provided first-line support to 50 cab office operators, diagnosing and resolving software issues on the TFL-compliant dispatch system. Managed license compliance, supported AWS-deployed software troubleshooting, and coordinated incident workflow across the team.
Education
Degrees, certifications, and relevant coursework
Arden University
Bachelor of Arts, Business Management
Pursued a BA (Hons) in Business Management, focusing on business administration and management principles.
Strive Training
Certificate, Business Administration
Completed a Level 1 Certificate in Business Administration, covering foundational administrative and business support skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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