Ebrahim Moises
@ebrahimmoises
I resolve technical issues, retain customers, and support remote teams across omnichannel BPO environments.
PhilippinesWhat I'm looking for
I've supported customers and remote teams at Alorica across messaging, virtual ramp support, and customer service roles.
As a Loyalty Retention Messaging Specialist, I handled high-volume customer interactions, de-escalated complex complaints, and documented resolution steps to help reduce churn and strengthen brand loyalty.
In Virtual Ramp Support, I mentored new hires on tools, process compliance, and live customer-resolution strategies while providing real-time troubleshooting for virtual agents.
Earlier at TeleTech, I guided Verizon FiOS and Logitech customers through broadband, TV, hardware, and software troubleshooting, translating technical issues into clear next steps.
Experience
Work history, roles, and key accomplishments
Managed high-volume customer interactions via messaging channels, delivering clear and empathetic written communications. Utilized retention techniques to de-escalate complaints, reducing churn and strengthening brand loyalty.
Mentored and assisted new support hires during onboarding, guiding them on tool usage and process compliance. Provided real-time troubleshooting and operational support to virtual agents to meet KPIs.
Addressed customer inquiries and service requests across multiple channels. Identified root causes of dissatisfaction and delivered tailored solutions to improve resolution metrics and CSAT.
Technical Support Representative I
TeleTech
Aug 2016 - Mar 2017 (7 months)
Delivered primary technical support for broadband and TV service issues, guiding customers through diagnostics. Translated complex concepts into user-friendly instructions to improve first-contact resolution.
Tin Can Slitter Operator
Tin Box
Sep 2014 - Feb 2015 (5 months)
Operated precision sheet-metal slitting equipment while maintaining strict quality control and workplace safety standards.
Education
Degrees, certifications, and relevant coursework
Ebrahim hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Ebrahim?
You can contact Ebrahim and 90k+ other talented remote workers on Himalayas.
Message EbrahimGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
