Open to opportunities

Ebony Young

@ebonyyoung

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Licensed Practical Nurse with 11+ years in remote patient care coordination and chronic care management.

United States

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What I'm looking for

I’m seeking a Remote Care Coordinator, Patient Support Specialist, or Healthcare Call Center role where I can coordinate chronic care, handle high call volumes, and deliver HIPAA-compliant EMR documentation with strong patient advocacy.

I’m a Licensed Practical Nurse with 11+ years of healthcare experience, including remote patient care coordination and high-volume call handling. In my Patient Care Coordinator role, I conducted monthly chronic care management calls, identified barriers to care, and documented medical history and updates accurately in EMR systems.

I focus on patient advocacy and reliability in compliance-driven environments—maintaining CMS and HEDIS standards, completing documentation review, and escalating urgent concerns to clinical triage teams. I also bring a strong record of independent performance from both multi-facility Licensed Practical Nurse work and detailed incident/activity reporting from my Security Officer experience.

Experience

Work history, roles, and key accomplishments

Current

Licensed Practical Nurse

Current

AB Staffing Solutions

Jan 2021 - Present (5 years 2 months)

Provided patient education and completed clinical documentation while maintaining strict infection control and safety protocols. Adapted quickly to new healthcare systems and environments during travel assignments.

Patient Education Clinical Documentation Infection Control Independent Adaptation Patient Support

Security Officer

American Sentry Security

Jul 2025 - Feb 2026 (7 months)

Maintained facility safety and compliance through ongoing monitoring and rapid response to urgent situations. Documented incident and activity reports accurately while demonstrating professionalism in high-responsibility environments.

Incident Reports Regulatory Compliance Emergency Response Security Monitoring Report Writing Situational Awareness

Patient Care Coordinator

ChartSpan

Jan 2023 - Jan 2025 (2 years)

Conducted monthly chronic care management calls for assigned patient panels, documenting patient history, medications, and updates in EMR systems. Escalated urgent concerns to clinical triage teams and maintained compliance with CMS and HEDIS standards.

Chronic Care Management Patient Advocacy

Security Officer

American Sentry Security

Feb 2023 - May 2023 (3 months)

Monitored facilities to ensure safety and regulatory compliance, maintaining situational awareness and responding to urgent situations. Produced detailed incident and activity reports with accuracy while working independently under company policies.

Regulatory Compliance Incident Reports Security Monitoring Emergency Response Report Writing Independent work Situational Awareness