Open to opportunities

Ashia Mcgee

@ashiamcgee

Message

Compassionate Licensed Practical Nurse with strong patient access and call-center expertise.

United States

Message

What I'm looking for

I am seeking a patient-centered role that leverages my LPN clinical skills and patient access expertise, offers collaborative culture, clear processes, and opportunities to support care coordination and improve patient experience.

I am a Licensed Practical Nurse with extensive hands-on clinical experience and recent roles in patient access and care navigation. I combine clinical skills—IV placement, CPR/AED certification—and strong customer-service abilities to support patient admissions, scheduling, and insurance verification in fast-paced healthcare settings.

In patient access and call center roles, I registered patients, verified Medicare/Medicaid and private insurance, collected copayments, and coordinated referrals using EMR systems such as Forcura, EPIC, Suncoast and related tools. I consistently prioritized patient privacy and regulatory compliance (HIPAA, EMTALA, AHCA, JCAHO) while delivering empathetic, efficient service.

I have a proven record of high performance in customer-facing environments—ranking in the top 2% at a previous advisor role—and a track record of dependable clinical care across multiple long-term care and clinic settings. I seek to bring clinical knowledge, strong communication, and billing/registration expertise to a patient-centered healthcare team.

Experience

Work history, roles, and key accomplishments

Patient Access Representative II

Baptist Health

May 2025 - Aug 2025 (3 months)

Registered patients accurately across multiple systems, verified primary and secondary insurance (including Medicare A/B and Advantage plans), collected copayments, and ensured HIPAA and EMTALA compliance during a short-term contract assignment.

Patient Registration Insurance Verification Medicare HIPAA Revenue Cycle Palmetto RTE Copayment Processing

Care Navigation Center Specialist

Community Hospice & Palliative Care

Oct 2024 - Feb 2025 (4 months)

Served as first point of contact for hospice and palliative referrals, handled insurance verification and scheduling, performed follow-ups to facilitate admissions, and maintained referral records in Forcura and other EMR/reporting systems.

Referral Management Insurance Verification Scheduling Forcura EMR Hospice Care

Customer Service Advisor II

Concentrix

May 2022 - Jul 2024 (2 years 2 months)

Provided customer support for media/billing inquiries, resolved account and fraud issues, managed subscriptions and refunds, and ranked in the top 2% of advisors based on performance and quality reviews.

Customer Service Billing Management Fraud Investigation Account Management Call Center Operations Quality Assurance

Caretaker

Private Care

Sep 2015 - Apr 2022 (6 years 7 months)

Provided full-time caretaker support for aging parents during a planned career break, managing daily living needs and health-related tasks over a multi-year period.

Caregiving Patient Support

Licensed Practical Nurse

Health and Rehabilitation Contracting

Feb 2008 - Sep 2015 (7 years 7 months)

Provided contract nursing across a 60-mile territory in clinics and nursing homes caring for adult and elderly patients with chronic, terminal, and post-surgical needs, delivering bedside care and medication administration.

Wound Care Contract Nursing

Licensed Practical Nurse

Bridgeport Manor

Feb 2004 - Jan 2008 (3 years 11 months)

Provided post-operative and daily nursing care including wound treatment, pain management, vital signs monitoring, and medication administration while maintaining accurate records of care.

Wound Care Pain Management Vital Signs Nursing Documentation