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Ebere Helen

@eberehelen

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Property and facility manager at COPEN SERVICES LTD. coordinating maintenance, tenant support, and facility operations.

Nigeria

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What I'm looking for

I’m looking to contribute my property management knowledge, communication skills, administrative experience, and operational coordination abilities to a progressive organisation, supporting efficient business operations, customer satisfaction, and reliable professional services.

At COPEN SERVICES LTD., I coordinate daily property and facility operations, communicate with tenants and service providers, and follow up on maintenance requests. I also maintain operational records and prepare management reports.

In short-term rental operations, I support guest communications, reservations, check-ins, cleaning schedules, and property presentation. My Virtual Assistant training at Mumtaz Tech Academy covered administrative support, email and calendar management, customer service, and online research.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Administrative Support

Professional Training and Practical Skills Development

Developed skills in email and calendar management, administrative documentation, customer communication, and online research. Focused on task organization, scheduling, and remote collaboration.

Email Management Calendar Management Administrative Support Client Communication Online Research Task Coordination Remote Collaboration

Property / Facility Manager

Copen Services Ltd.

Coordinate daily property and facility management operations, including maintenance, repairs, sanitation, security, and tenant relations. Communicate with tenants, contractors, and management, and prepare operational reports.

Property Management Facility Operations Tenant Relations contractor coordination Maintenance Coordination Operational Reporting Conflict Resolution Record keeping

Short-Term Rental / Airbnb Operations Support

Property Management and Co-hosting Experience

Support day-to-day short-term rental operations, including guest communication, booking coordination, and cleaning schedules. Address guest complaints and coordinate service providers to maintain property standards.

Airbnb Operations Guest Communication Booking Management Housekeeping Coordination Complaint Handling Service Provider Coordination

Education

Degrees, certifications, and relevant coursework

Mumtaz Tech Academy

Virtual Assistant Training, Virtual Assistant

Completed Virtual Assistant Training on 24 September 2026, covering administrative and executive assistance, email and calendar management, customer service, and remote work practices.