Dylan Vichorek

I am a detail-oriented claims and customer service professional with over 7 years of experience supporting public healthcare and high-volume operations. My expertise lies in Medicaid and Medicare claims resolution, provider education, and cross-functional coordination. I have a proven track record of managing complex medical claims issues while ensuring confidentiality and compliance with state regulations.

In my previous role as a Lead Customer Service Representative and Claims Analyst at Community Health Plan of Washington, I successfully handled over 80 calls daily, resolving intricate claims issues and identifying over $500K in recoverable overpayments through data analysis and provider outreach. My ability to streamline escalations and case resolutions by serving as a liaison between departments has significantly improved operational efficiency.

As a Technical Recruiter at Amazon, I managed full-cycle recruiting for science roles, sourcing over 100 specialized candidates weekly and achieving a 30% response rate. I also developed dashboards to track key performance indicators and created an internal recruiting wiki to enhance onboarding and documentation processes. My commitment to excellence and continuous improvement drives my professional journey.