Durreshahwar Humayun

Provided high-volume B2B technical support to restaurant owners across the UK, Ireland, and Europe, troubleshooting POS systems, kiosks, printers, payment terminals, and backend configurations. Resolved payment issues across Stripe and other providers, achieving strong first-contact resolution and ranking #2 on the monthly performance leaderboard.

Promoted to Subject Matter Expert within four months, providing dedicated support to groups of 5-10 agents during nesting and live production. Handled Walmart.com concerns including orders, delivery, refunds, replacements, returns, payments, Marketplace sellers, accounts, Walmart+, fraud, and policy exceptions.

Co-founded and operated a US truck-dispatch business, owning full-cycle B2B sales, onboarding, contracts, account management, billing, collections, and financial tracking. Acquired 30+ paying carrier clients and managed 16-20 active relationships, achieving $10K+ weekly gross per truck during revenue-optimized dispatch cycles.

Promoted from Dispatcher to lead a sister dispatch office, managing 20+ dispatchers and operations for 100+ active trucks. Held end-to-end responsibility for people management, revenue performance, and cross-functional coordination between Sales and Dispatch, leading the highest-performing sales-activation office across four company offices.

Managed 15+ trucks across the full dispatch lifecycle, including load sourcing, broker negotiation, booking, route planning, tracking, paperwork, factoring, and issue resolution. Ranked #1 monthly and quarterly revenue performer, converting 7-10 accounts to a percentage-based pricing model and training new dispatchers.

Promoted from Claims Specialist, diagnosing and resolving technical issues across major TV brands including power, picture, audio, HDMI, peripherals, Wi-Fi, smart-TV apps, firmware, remotes, and hardware-vs-software failures. Owned post-diagnosis resolution by initiating repairs, coordinating service providers, and arranging replacements, consistently exceeding performance expectations.

Managed warranty and protection-plan claims end to end, including eligibility verification, documentation review, approvals/denials, repairs, replacements, reimbursements, disputes, fraud escalation, and case tracking. Selected for formal promotion into the TV Technical Specialist role after approximately four months.

Taught Cambridge O Level English classes of approximately 20-30 students and Foundation classes of 10-20 students across Grades 1-8. Planned lessons, created assessments, taught language, literature, writing, comprehension, and speaking, and adapted instruction for students requiring individualized support.

Grade: First Division

Bachelor of Arts in International Relations and Political Science, ranked 13th among all BA students university-wide.