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Duleni Sethunima

@dulenisethunima

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Junior Product Manager passionate about user experience and analytics.

Sri Lanka

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in product management.

As a Junior Product Manager at Koko BNPL, I have successfully led 0-1 feature releases, defining roadmaps and prioritizing features to enhance user experience. My role involves managing sprints in Jira and collaborating on UX/UI designs in Figma, driving payment flow optimizations that significantly improve user interactions. I thrive in high-pressure environments, ensuring that our product delivery aligns with business goals and mitigates risks effectively.

Previously, as an Associate Business Analyst, I honed my skills in requirement gathering and stakeholder communication, creating PRDs and functional specifications that improved project clarity and execution. My experience in Agile Project Management, coupled with my background in Information Systems Engineering, has equipped me with a strong foundation in project management methodologies, allowing me to contribute effectively to payment flow enhancements and risk mitigation strategies.

With a keen interest in the intersection of Education, Product Management, and Analytics, I am dedicated to creating practical solutions and seamless user experiences. I believe in the power of clear communication and attention to detail to deliver results that align with business objectives.

Experience

Work history, roles, and key accomplishments

Current

Junior Product Manager

Current

Koko BNPL (Daraz LK)

Jan 2023 - Present (2 years 5 months)

Led 0-1 feature releases, defining roadmaps and prioritizing features. Managed sprints in Jira, collaborated on UX/UI in Figma, and drove payment flow optimizations. Created and refined PRDs, ensuring alignment between teams and business goals.

Product Management Jira Figma Payment Systems Risk Mitigation

Intern Product and Project Management

Koko BNPL (Daraz LK)

Jan 2022 - Dec 2023 (1 year 11 months)

Assisted in requirement gathering, data analysis, and user testing to support product development initiatives. Developed practical skills in Agile Project Management, Jira, and Scrum methodologies. Supported payment flow analysis and documentation, contributing to process improvements.

Requirement gathering Data Analysis User Testing Agile Project Management Jira Scrum Process Improvement Documentation

Associate Business Analyst

Koko BNPL (Daraz LK)

Jan 2023 - Dec 2023 (11 months)

Led requirement gathering, gap analysis, and stakeholder communication for various projects. Created PRDs and functional specifications, significantly improving project clarity and execution. Utilized Jira for progress tracking and Figma for UX/UI collaboration, contributing to payment flow enhancements and risk mitigation strategies.

Business Analysis Requirement gathering Gap Analysis Stakeholder Management PRD文档撰写 Functional Specifications Jira Figma Risk Mitigation

Client Services Associate

Dialog Business Services

Jan 2021 - Dec 2022 (1 year 11 months)

Handled high-volume customer inquiries and efficiently resolved diverse queries. Provided comprehensive troubleshooting support for billing and payment issues. Gathered customer feedback, identifying key trends to inform service improvements.

Customer Service Troubleshooting Billing Support Payment Processing Customer Feedback Communication

Education

Degrees, certifications, and relevant coursework

Sri Lanka Institute of Information Technology (SLIIT)

Undergraduate, Information Systems Engineering

Currently pursuing an undergraduate degree in Information Systems Engineering. This program focuses on the intersection of product management and analytics, aiming to create practical solutions and seamless user experiences.

British Council Sri Lanka

GCE A Level, Science and Computer Science

Grade: Chemistry - A*, Mathematics - A, Physics - A*, Computer Science - A

Completed GCE A Levels through the University of Cambridge, achieving high grades in core science subjects and computer science. Attained A* in Chemistry and Physics, and A in Mathematics and Computer Science.

OKI International School

IGCSE, General Studies

Grade: Sinhala - A*, English Literature - A, English - A, Mathematics - B, Biology - A, Physics - B, Chemistry - A, IT - B

Activities and societies: Head Prefect of OKI International School Kiribathgoda (2019 - 2020), Deputy Head Prefect of OKI International School (2018 - 2019), School Debate Team Captian (2018 - 2020), Inter School Games Captian - (2018) Kiribathgoda, Inter School Netball captain - (2018) Kiribathgoda

Completed IGCSEs through the University of Cambridge, demonstrating strong academic performance across a range of subjects. Achieved A* in Sinhala and English Literature, A in English, Biology, and Chemistry, and B in Mathematics, Physics, and IT. Held leadership roles as Head Prefect and Deputy Head Prefect, and captained the School Debate Team and Inter School Games.

New Era Academy

Certificate of Excellence, English

Awarded The Sir Roger Moore Certificate of Excellence for English by New Era Academy. This recognition highlights strong English language proficiency.