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Douglas Efraim

@douglasefraim

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Salesforce Analyst III at Ília, improving platform stability with enterprise Salesforce Flow automations.

Brazil

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At Ília, I design and maintain enterprise declarative automations using advanced Salesforce Flows, replacing manual processes to improve platform stability.

I also manage end-to-end environment governance, including user access controls and permission structures across multi-org environments.

At Platform Builders, I configured Sales Cloud and Service Cloud environments and built complex Screen Flows to reduce data-entry errors.

Previously, at ArcellorMittal (Contractor), I implemented Service Cloud enhancements including Omni-Channel routing and Einstein Bots. At Everymind, I built Reports and Dashboards for sales pipeline and service metrics.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Analyst III

Current

Ília

Jan 2026 - Present (9 months)

Designed and maintained enterprise declarative automations using advanced Salesforce Flows, replacing manual processes to improve platform stability. Managed end-to-end environment governance, user access controls, profiles, permission sets, and role hierarchies across multi-org structures.

Salesforce Flows Environmental Governance User Access Control Profiles Permission Sets Role Hierarchy Multi Org Strategy

Salesforce Low Code Developer

Platform Builders

Jul 2024 - Jan 2026 (1 year 6 months)

Configured and optimized Sales Cloud and Service Cloud environments, customizing page layouts, record types, and validation rules to boost user adoption. Built complex Screen Flows and automated background processes to reduce data entry errors and increase productivity.

Sales Cloud Service Cloud Screenflow Automation Validation Rules Page Layout Record Types Git CI CD

Senior Salesforce Consultant

ArcellorMittal

May 2022 - Jun 2024 (2 years 1 month)

Implemented Service Cloud enhancements, including Omni-Channel routing and Einstein Bots, significantly reducing case backlog and resolution times. Configured automated case management features, queues, assignment rules, and escalation paths to optimize customer service operations.

Service Cloud Omnichannel Einstein Bots Case Management Queue Assignment Rules escalation paths Apex Data Loader SAP Integration

Salesforce Functional Analyst II

Everymind

Jan 2020 - May 2022 (2 years 4 months)

Customized standard and custom objects, fields, and user interfaces to match evolving business KPIs and reporting requirements. Implemented granular platform security models, including field-level security, sharing rules, and public groups.

Salesforce Custom Objects Field User Interface Security Model Field Level Security Sharing Rules Public Groups Reports Dashboarding

Support Analyst

Concentrix

Aug 2018 - Dec 2019 (1 year 4 months)

Provided primary end-user support, troubleshooting platform issues, diagnosing root causes, and ensuring compliance with SLAs. Documented support workflows and collaborated with technical teams to escalate and resolve complex platform bugs.

end user support Troubleshooting Root Cause Analysis SLA Compliance Documentation Collaboration