Open to opportunities

Dora Thomas

@dorathomas

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Detail-oriented account reconciliation officer with expertise in financial management and customer s

Nigeria

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What I'm looking for

Seeking a challenging role in finance or customer service that offers growth opportunities, values integrity, and fosters professional development.

I am a dedicated and results-driven professional with a strong background in finance and customer service. My experience spans roles such as Account Reconciliation Officer, Customer Service Agent, and Administrative Assistant, where I have honed my skills in financial transactions, account management, and client relations.

In my current role at Izikjon, I handle daily financial transactions, prepare monthly reports, and ensure accurate account reconciliations. My previous positions have equipped me with proficiency in Microsoft Excel, Google Sheets, and accounting software, as well as strong interpersonal and decision-making skills.

I hold an HND in Accounting from Moshood Abiola Polytechnic and have completed soft skills training from Jobberman. I am committed to continuous learning and professional growth, with a passion for contributing effectively to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Account Reconciliation Officer

Current

Izikjon

Jul 2021 - Present (3 years 11 months)

Responsible for performing daily financial transactions, generating month-end reports, and preparing daily transaction reports. Conducted account reconciliations and monitored accounting discrepancies to ensure accurate financial records.

Account Reconciliation Financial Reporting Microsoft Excel Google Sheets Financial Reconciliations Problem Solving

Customer Service Agent

Opay

Apr 2021 - Jul 2021 (3 months)

Provided professional customer service, addressed inquiries, and handled complaints. Built long-term relationships with customers and participated in business development programs to enhance service quality.

Customer Service Communication Skills Relationship Management Business Development Product Knowledge Time Management Team Collaboration

Receptionist

Willops Hotel and Suite

Jan 2021 - May 2021 (4 months)

Managed front desk operations, including answering calls, making reservations, and checking guests in. Maintained accurate records of bookings and ensured a welcoming environment for guests.

Customer Service Communication Skills Multitasking Problem Solving

Account Officer / HMO Billing Officer

Light of Grace Hospital

Oct 2019 - Aug 2020 (10 months)

Prepared reports for medical expenses, managed account reconciliations, and communicated with HMOs for billing clarifications. Ensured accurate billing and treatment details for patients.

Medical Billing Account Reconciliation Financial Reporting Communication Skills Problem Solving Customer Service Data Management

Administrative Assistant

Light of Grace Hospital

Sep 2018 - Jul 2019 (10 months)

Handled administrative tasks including phone management, tax preparation, and staff scheduling. Prepared financial statements and acted as a point of contact for staff and stakeholders.